What are the responsibilities and job description for the Resident Services Coordinator position at AAM1?
Position Summary:
Responsible for providing on-site personalized customer service at a 55 active adult community by serving as reception and first point of contact for homeowners, visitors, vendors and inbound callers requiring information and/or assistance, and by facilitating various services to enhance the lifestyle experience of community residents.
Responsibilities:
- Partners with Community Manager & Lifestyle Director to effectively manage the front reception operations.
- Greets all homeowners and guests and filters all in-bound calls to determine immediate needs and execute appropriate assistance.
- Retrieves and distributes all voice mails left with front reception.
- Monitors pick-ups/deliveries.
- Accepts and records member account payments for guest fees, fitness passes, and tickets for various lifestyle-sponsored activities and events; issues membership, guest and fitness pass cards; and reconciles all revenue collected during shift for proper accounting.
- Assists with resident events and lifestyle programming, including light duty set-up and tear down, sign-in procedures, and serving alcohol during Association-sponsored happy hours and lifestyle events.
- Performs other clerical, cleaning, administrative and lifestyle-related duties as directed.
Knowledge, Skills and Abilities:
- Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems is a must.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines while staying focused and detail oriented.
- Exceptional organization skills.
- Ability to interact and work positively and effectively with residents and staff at all levels.
- Ability to deal with customer service requests in a professional and timely manner.
- Team player with ability to work collaboratively and cooperatively within the department as well as with other departments.
- Lifestyle enthusiast, comfortable organizing and working with community association resident volunteers.
Physical Demands & Work Environment:
- Primarily sitting at workstation utilizing a computer in an office setting.
- Occasional bending; lifting of objects (up to 25 pounds).
- Occasional light cleaning of work area.
- Must be flexible to work early mornings, evenings, and weekend shifts.
Experience
Required- 2 year(s): High school diploma or GED and minimum two (2) years of experience working in a Receptionist, Customer Service and/or Hospitality role within an office environment. Ability to successfully complete employer-paid CPR/AED certification and an ABC Basic Liquor Law training w/in 45 days of hire.
Education
Required- High School or better
Behaviors
Preferred- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
