What are the responsibilities and job description for the Automotive Customer Service Advisor position at AAMCO Transmissions and Total Car Care?
Duties and responsibilities include:
- Greet and consult with customers about their vehicle concerns
- Assess the vehicle’s condition and advise on necessary services or repairs
- Prepare detailed repair orders with descriptions of problems, repairs needed, and associated costs
- Coordinate with auto technicians to ensure repairs are done accurately and in a timely manner
- Explain technical automotive information to clients in understandable terms
- Follow up with customers to gauge satisfaction with services and to foster customer loyalty
- Handle customer complaints professionally, resolving issues where possible
- Stay updated with the latest automotive technologies and best practices
- Assist with billing procedures and process payments
- Help keep repair shop clean and organized.
- Keep a professional appearance.
- Automotive experience preferred
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Work Days:
- Monday to Friday
Experience:
- customer service: 1 year (Preferred)
Work Location: In person
Salary : $15 - $20
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