Account Manager - Childcare Solutions (SaaS)

Overview

Aaniie is one of the world’s fastest-growing home care software providers and we are looking for an experienced Account Manager to serve as a liaison with top-level clients on a day-to-day basis & promote business expansion with existing childcare providers.

Position Description

As an Account Manager, your primary responsibilities are developing long-term relationships with clients, connecting with key business executives and stakeholders, answering client queries, and identifying new business opportunities within existing clients. As an Account Manager focused on our childcare customer base, you will play a critical role in ensuring the success and satisfaction of our clients. You will manage a portfolio of accounts, working closely with childcare providers to understand their unique needs and deliver tailored solutions that drive engagement and long-term loyalty. This position requires strong communication skills, a consultative approach, and a passion for helping our clients thrive in a fast-paced, growing industry.

What We’re Looking for in You

· High-performance individual who treats sales & account management as their professional calling

· Ability to effectively work independently, report daily activities & communicate effectively

· A desire to drive change and evangelize Aaniie’s values to customers

· A demonstrated sales track record of deep customer insight, knowledge of competitive landscape, growing revenue, negotiation, and closing abilities desired

· The ability to diagnose and solve complex problems on the fly using critical thinking and persuasion

Key Responsibilities:

· Client Relationship Management: Build and maintain strong, long-lasting relationships with childcare customers, ensuring they derive maximum value from our SaaS platform.

· Onboarding & Training: Lead onboarding processes for new clients, providing training on platform features and best practices to ensure smooth adoption.

· Account Growth: Identify opportunities for upselling and cross-selling, recommending additional features or services that align with the client’s evolving needs.

· Client Support: Serve as the main point of contact for client inquiries, troubleshooting issues, and providing proactive support to ensure a positive experience.

· Success Planning: Work with clients to create tailored success plans that outline goals, strategies, and performance metrics to measure success.

· Product Feedback: Act as the voice of the customer, gathering feedback and working with the product team to relay key insights and drive product improvements.

· Retention & Renewal: Monitor client health, addressing any concerns early on to ensure renewals and long-term retention.

· Reporting: Provide clients with regular performance reports and data-driven insights to help them make informed decisions about their childcare operations.

Preferred Qualifications:

· Experience managing operations for childcare or nanny providers is a must.

· 5 years of experience in account management, customer success, or a similar client-facing role (preferably within SaaS or technology).

· Strong understanding of SaaS platforms and how they can be leveraged to solve business challenges.

· Excellent communication, presentation, and interpersonal skills.

· Problem-solving mindset with the ability to think strategically and offer creative solutions.

· Ability to manage multiple accounts, prioritize tasks, and meet deadlines in a fast-paced environment.

· A self-starter who thrives in an entrepreneurial, remote work environment.

· Ability to thrive in a fast-paced environment experience is key, a mix of large company and startup experience

· Bachelor’s Degree Bachelor’s in marketing, business, technical or healthcare field preferred

· Professional & persuasive communication skills, verbal, written, and presentation excellence

Education

· Bachelor's degree and experience in nursing or a related field

What we Offer:

· Competitive salary and benefits package

· Benefits include but are not limited to paid holidays, flexible PTO, equity incentives, 401K with match, STD, LTD, Life

· Flexible, remote work environment

· Opportunities for professional development and growth

· Collaborative and fantastic environment with great people and a dose of fun every day.

· Mission-driven work in an industry that makes a meaningful impact on people's lives

Aaniie is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Life insurance
• Paid time off
• Professional development assistance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus opportunities
• Commission pay
• Performance bonus
• Quarterly bonus
• Semiannual bonus
• Yearly bonus

Work Location: Remote

Salary : $50,000 - $60,000