What are the responsibilities and job description for the Customer Service Representative position at AANSEACORE?
Job Description
We are seeking a detail-oriented Order Processing Representative to join our team in Glendale, CA. This role involves handling order fulfillment, document processing, jurisdictional filings, and customer inquiries while ensuring accuracy and efficiency
Skill / Qualifications
- High School Diploma or GED required.
- Typing test accuracy scores must be included on the resume.
- Strong background in customer service preferred.
- Strong attention to detail and ability to maintain high-quality work.
- Excellent communication and problem-solving skills.
- Ability to work independently and in a team environment.
- Prior experience in order processing, document handling, or jurisdictional filings is a plus.
Job Responsibilities
- Perform searches, document retrieval, preparation, execution, and filings/recordings at all jurisdictional levels.
- Assist internal and external customers/vendors with order fulfillment and problem resolution.
- Understand, explain, and apply service offerings, procedures, and jurisdictional requirements.
- Make well-informed, timely decisions to meet client expectations.
- Identify opportunities to improve customer satisfaction, efficiency, revenue growth, and cost savings.
- Evaluate and recommend process improvements to enhance service delivery and team efficiency.
- Provide training and guidance on products, jurisdictional requirements, and company databases using a consultative approach.
- Maintain high-quality work with strong attention to detail. (Typing test accuracy scores are required on the resume for all submittals.)
- Collaborate with team members to achieve individual and team performance goals.
- Share best practices and offer helpful suggestions within the team.
- Understand the full range of products and identify up-sell opportunities.
- Learn and apply jurisdictional requirements for mortgage filings.
- Handle process inquiries and incoming order requests, including data entry, document preparation, photocopying, scanning, and email correspondence.
- Research and contact county recorder’s offices for filing status and customer information requests.
- Communicate with county clerks or assigned county correspondents to obtain filing requirements and status updates.
- Work closely with customers and sales teams to resolve filing turnaround time issues.
- Provide administrative support to other departments as needed.
- Present complex issues to management with clear recommendations.
- Maintain knowledge of products and stay informed about market trends.
Benefits
Competitive Hourly Rate (Depending on Experience)
Job Types: Full-time, Contract
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
Work Location: In person
Salary : $20 - $22
