What are the responsibilities and job description for the Information Technology Support Specialist position at AARATECH?
Job Summary:
We are seeking a Mid-Senior Level IT Support Specialist to provide advanced technical support, troubleshoot complex IT issues, and ensure the smooth operation of IT systems for one of our clients. The ideal candidate should have strong problem-solving skills, in-depth technical knowledge, and experience handling escalated IT issues in a fast-paced environment.
Key Responsibilities:
- Provide basic technical support to end users via phone, email, and in person.
- Troubleshoot and resolve common hardware, software, and network issues.
- Assist in installing and configuring computers, printers, and IT peripherals.
- Support basic user account management (password resets, account setup, access control).
- Maintain IT documentation related to troubleshooting steps and inventory management.
- Escalate complex issues to senior IT staff when necessary.
- Assist in software updates, system maintenance, and basic network troubleshooting.
- Educate users on best IT practices and basic cybersecurity awareness.
- Work as part of the IT team to ensure smooth daily operations.
Required Skills & Qualifications:
- Associate’s or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
- Basic knowledge of Windows and Mac operating systems.
- Familiarity with Microsoft Office 365, email support, and basic networking concepts.
- Strong problem-solving skills with attention to detail.
- Ability to communicate technical information to non-technical users.
- Customer service-oriented mindset with a willingness to learn.
- Ability to work independently and as part of a team.
