Technician, Field Service

Job Summary

The Field Service Specialist serves as a subject matter expert, responsible for startup / commissioning, and resolution of technical issues. This position inspects product quality of Selective Catalytic Reduction (SCR), Selective Non-Catalytic (SNCR) and Combustion equipment in the field and at fabricators to ensure product inspections and quality control procedures are performed and conducted as defined in the product specifications; and standards required by our customers/end user are fulfilled. The Field Service Specialist can adequately represent the company at customer/end user sites around the world.

Your Responsibilities Will Be

At the Customer Site (North America):

Support the sales team with inspections of existing equipment, checking for mechanical, electrical, and structural integrity of the system, as well as overall operational effectiveness.

Support the equipment installation team with technical advice on the equipment, making sure they follow the project drawings and specifications.

Lead the start-up of the equipment, ensuring the appropriate power, control systems, and process connections are 100% operable.

Coordinate with plant personnel to commission the equipment, ensuring all systems are operable and emission reduction targets are being achieved.

Oversees equipment installations and completes start-up and commissioning on all types of SCR, SNCR and Combustion systems.

Works closely with engineering personnel on activities concerned with installing equipment, investigating, and resolving customer reports of technical problems with equipment and preventative maintenance.

Reviews performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem as well as corrective actions.

Maintains records of performance reports by completing documentation (including work orders for each job, maintenance checklists, etc…)

Conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.

In the Factory (primarily Southern and Northeast USA):

Be the eyes and ears of the project team, providing general quality assurance for the finished product.

Conduct Factory Acceptance Tests (FATs) to ensure the finished product works as designed prior to shipment to the customer. Sometimes these tests will be performed hand-in-hand with customer representatives.

Generate a punch list of items to be corrected and coordinate completion of the punch list with the project team prior to shipment of the product.

In the Office (Monroe, CT):

• Provide feedback to the Engineering team on opportunities to improve equipment design.
• Complete field service reports and support the project team with necessary closeout documentation.
• Manages shipping and receiving operations
• Packages equipment for transport
• Operated fork truck for loading and unloading equipment
• Organizes and maintains shop facility
• Assists with property management including oversight of 3 rd party trash, office cleaning and landscaping crews
• In General
• Adheres to all safety policies and procedures in accordance with guidelines established by the Company/OSHA; pursues safety initiatives in support of the Company’s vision of “zero accidents”; maintains a clean, safe, and orderly environment.
• Performs other duties of a similar nature and level as assigned.
  

Required Qualifications

• High School Diploma required
• 5 years’ experience working as a Field Services Specialist, Technician or Site Commissioning role.
• Valid in-state driver’s license. Driving record must meet acceptable company standards and be maintained as such to operate a vehicle while on company business. US Passport and ability to obtain a TWIC.
• Demonstrated track record of communicating and training plant associates to achieve the required knowledge transfer of equipment operations and safety features, as well as effectively communicating with customers and co-workers.
• Must be able to read and understand component technical documentation (ISA datasheets).
• Be able to apply knowledge of process instrumentation to test functionality and troubleshoot items like pressure transmitters, flow control valves, etc.
• Be able to apply knowledge of rotating equipment and accessories to ensure functionality and troubleshoot items like fans, dampers, and flow meters.
• Be able to read wiring schematics and diagrams for all equipment and test resistance and continuity for low voltage and high voltage (up to 480V) systems.
• Knowledge of OSHA and API safety regulations and the ability to successfully complete site-specific customer safety training.
• Basic ability to use the Microsoft Office suite of products to effectively communicate with project team members.
• Significant travel is required, as necessary; must have the ability to travel throughout North America. Must be willing to work weekends as required.
  
  

Preferred Qualifications

• Bachelor’s or Associate Degree in related field preferred.
• Experience with exhaust systems, SCR, SNCR, combustion equipment, control systems and field startup/ commissioning preferable. Knowledge of air flow, differential pressure in liquids and gases, and other experience from chemical, hydrocarbon, and acid gas process streams preferred.
• Knowledge of and ability to program logic controllers (PLC) is a plus.
  
  

Knowledge

• Microsoft Office Suite; ERP systems (Epicor and/or D365 is beneficial).
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction .
• Mathematics-General knowledge of arithmetic, algebra, geometry, and their applications.
• Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic, and sub- atomic structures and processes.
• Materials — Knowledge of material science, including their properties and interaction with other products in the system.
• English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
  
  

Skill In

• Exercising confidentiality, discretion, and sound judgment.
• Sense of Urgency - Motivated self-starter.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Mathematics - Using math to solve problems.
• Critical thinking - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Science - Using scientific rules and methods to solve problems.
• Persuasion - Persuading others to change their minds or behavior.
• Analytical - Strong analytical skills. Being able to analyze complex challenges by identifying fundamental drivers, fact finding and creating options based on facts and figures.
• Speaking - Talking to others to convey information effectively.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Well-developed ability to multi-task and prioritize with strong attention to details.
  
  

ADA Requirements

Positions in this function typically require typing, sitting, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

• Concentrated mental and/or visual attention. The work involves performing complex tasks to very close accuracy and quality specifications, or a high degree of hand and eye coordination for sustained periods.
• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of job.
• Compliance with company attendance standards.
  
  

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

We Offer

We provide a variety of medical insurance plans, with dental and vision coverage, Employee 401(k), tuition reimbursement, and much more.

At CECO, we are committed to a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

About Us

CECO’s Commitment to Our People

At CECO, our people are at the center of everything we do. Whether you’re a professional looking for a career change, an undergraduate student exploring opportunities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with CECO.

About Ceco

CECO Environmental is a leading environmentally focused, diversified industrial company whose solutions protect people, the environment, and industrial equipment across the globe, serving a broad landscape of industrial air, industrial water and energy transition markets.

We serve these markets and our global customers through our key business segments: Engineered Systems and Industrial Process Solutions. Learn more about CECO by visiting About Us .

Equal Opportunity Employer

CECO is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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