Customer Service - Web Chat

We are BrandsMart - A leading Consumer Electronics and Appliance Retailer in the Southeast. With retail stores in Florida and Georgia and a growing e-commerce presence, BrandsMart USA has a legacy of offering your favorite brands at the lowest prices. We provide our team members the opportunity to reach their full potential in a high-energy, incentive-based environment with competitive benefits. This is much more than a job - it is a career with purpose.

Customer Service - Web Chat

Summary :

To act as a liaison between various departments and store management to satisfy customer inquiries and problems. The Customer Service Representative (CSR) must be able to handle customer questions, problems and complaints and provide satisfaction for these issues in the best interest of both BrandsMart USA and the customer. The CSR must be able to communication with departments, buyers, management and retail store personnel in order to expedite repairs as well as communicate with manufacturers in order to appropriate a speedy resolution to issues.

Duties and Responsibilities :

• Handle all customer calls pertaining to complaints or problems quickly and in a courteous and efficient manner. Each customer problem or complaint must be logged in a Customer Inquiry Sheet maintained in the customer service office.
• Correctly identify a customer's difficulty and be able to provide a solution with a minimum of direct supervision.
• Solve customer problems by utilizing a variety of solutions.
• Expedite repair orders or the estimate process or shorten the normal repair time requires a diversity of skills including the knowledge of procedures followed by BrandsMart Service Company, each manufacturer, and the extended warranty provider.

Required Education, Experience, and Certifications :

Required Skills and Competencies :

The above statements are intended to describe the general nature and level of work performed by team members assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by team members assigned to this classification.

BrandsMart Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, BrandsMart is proud to offer competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes :

About BrandsMart

At BrandsMart, we sell a wide variety of consumer electronics, home appliances, furniture, and accessories throughout the Southeast United States. Our customers shop at BrandsMart for the same reason you should choose us for the next step in your career - our focus on being a premier retail leader and providing a customer experience that is second to none. If you are looking for a company with passion and a dedication to our customers and team members alike, join us today.

BrandsMart is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.

BrandsMart is an Equal Opportunity Employer.

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