What are the responsibilities and job description for the Remote Customer Experience – Email, Chat, Call position at Terra Vista Hub?
We are seeking a dedicated and customer-focused professional to join our team as a Remote Customer Experience Agent . This role involves providing high-quality support through email, chat, and phone communications while ensuring customer satisfaction. The ideal candidate is detail-oriented, proactive, and skilled in handling a variety of inquiries efficiently. Key Responsibilities : Respond to customer inquiries via email, chat, and phone in a professional and timely manner. Assist clients with booking transportation, accommodations, insurance, and other travel-related services. Understand customer needs and provide recommendations on destinations, transportation options, travel dates, costs, and accommodations. Use promotional techniques and prepare materials to present travel packages effectively. Troubleshoot and resolve customer concerns, escalating complex cases when necessary. Maintain accurate and detailed customer records. Follow established communication procedures, guidelines, and policies. Provide a positive and empathetic customer experience at all times. Work collaboratively with team members to enhance overall customer service. Stay informed about new services, policies, and industry trends. Qualifications : Previous experience in customer support, travel planning, or a related field is preferred. Strong communication and active listening skills. Familiarity with CRM systems and customer service best practices. Ability to multitask, prioritize, and manage time effectively. High school diploma or equivalent. Problem-solving mindset and adaptability to different customer needs. Comfortable working with technology in a remote setting. Work Environment : Fully remote position requiring a quiet and dedicated workspace. Benefits : Career advancement potential. Supportive work environment with a focus on work-life balance. Flexible schedule. Training and professional development resources. Performance-based incentives and rewards. Salary Range : $35,000 - $100,000 per year If you are passionate about customer service and enjoy creating exceptional experiences, we encourage you to apply! Powered by JazzHR
Salary : $35,000 - $100,000
