Account Development Manager

AARP Services, Inc., founded in 1999, is a wholly-owned taxable subsidiary of AARP. AARP Services manages the provider relationships for and performs quality control oversight of the wide range of products and services that carry the AARP name and are made available by independent providers as benefits to AARP’s millions of members. The provider offers currently span health products, financial products, travel and leisure products, and life event services. Specific products include Medicare supplemental insurance; credit cards, auto and home, mobile home and motorcycle insurance, life insurance and annuities; member discounts on rental cars, cruises, vacation packages and lodging; special offers on technology and gifts; pharmacy services and legal services. AARP Services also engages in new product development activities for AARP and provides certain consulting services to outside companies.

The Account Development Manager manages existing provider relationship programs and associated contracts, identifying opportunities for improvement and measuring outcomes. They develop, execute, and implement new engagement programs and relationships that align with the organization’s goals and objectives. In addition, the Account Development Manager oversees provider relationships and serves as the main point of contact for all related activities, including growth and development, to ensure the ongoing health of product and program relationships.

• Responsible for all provider/partner activities including those within AARP Services and the organization. Manages the day-to-day provider relationship and activities to ensure success of the product/program.
• Ensures program growth including revenue, member value and product enhancement opportunities through annual account plan development.
• Manages the ongoing quality control of programs and assures compliance with all contract terms including review process of the program and provider/partner, oversight of marketing plans, product operational plans, and product enhancement.
• Manages or participates in provider contract renegotiations in the portfolio for the products/programs offered to the organization’s members.
• Influences matrix to optimize program functions, including strategic account planning and growth.
• Works with the providers on the development of a continuous improvement process for all program and product categories.
• Collaborates with the leadership to set strategic direction for the program and program development
• Completes periodic competitive assessments of program or products in order to monitor relative value within the marketplace and identifies the features and competitive advantages versus the competition.

• Completion of a bachelor’s degree in business, marketing, or a related field. A minimum of 6 years of account management experience, or an equivalent combination of training and experience related to the duties of the position.
• Excellent written, verbal, visual/presentation, and interpersonal communication skills, with the ability to convey complex ideas to diverse audiences. Strong organizational skills and the ability to identify and implement effective action plans to successfully manage programs. Proficient in both quantitative and qualitative analytical skills.
• Demonstrated ability to build productive relationships and work effectively with multiple levels and disciplines of program providers. Capable of making sound business decisions through collaboration, analysis, industry knowledge, conflict resolution, and negotiation.
• Proven ability to lead cross-functional teams effectively while exercising sound judgment in sensitive situations.
• A proactive account manager who understands and applies the principles of continuous improvement—consistently evaluating performance, identifying areas for enhancement, and driving positive change.
• Ability to manage multiple products, projects, and external vendors. Skilled in building consensus and fostering strong, productive business relationships.
• Serves as a subject matter expert across the product and program portfolio.

AARP will not sponsor an employment visa for this position at this time.

Additional Requirements 

• Regular and reliable job attendance
• Effective verbal and written communication skills
• Exhibit respect and understanding of others to maintain professional relationships
• Independent judgement in evaluation options to make sound decisions
• In office/open office environment with the ability to work effectively surrounded by moderate noise

Hybrid Work Environment

AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.