What are the responsibilities and job description for the Donor Services and Development Operations Analyst position at AARP?
AARP Foundation works for and with vulnerable people over 50 to end senior poverty and reduce financial hardship by building economic opportunity. As a charitable affiliate of AARP, we serve AARP members and nonmembers alike. Through vigorous legal advocacy and evidence-based solutions, and by strengthening supportive community connections, we foster resilience, advance equity and restore hope.
The Donor Services and Development Operations Analyst assists with functions related to managing donor services within the Development Operations and Donor Services unit serving as point of contact on procurement projects related to Development Operations and fundraising campaign efforts. Helps to ensure a positive donor experience, effective issue resolution, and capture of donor’s feedback/issue in the appropriate CRM system(s). Responsible for correspondence and positive communications with donors. Remains up to date on relevant program updates and internal news; adheres to standardized scripts and language to ensure a consistent AARP voice when communicating with our constituents.
Responsibilities
- Provides support in the process of identification, cultivation, solicitation, and/or stewardship of the donors and prospective donors assigned within their respective donor/prospect pool or fundraising channel.
- Performs functions and processes that support the fundraising process (e.g., identification, qualification, cultivation, solicitation, systems/processing, stewardship) within their respective donor/prospect pool or function.
- Utilizes appropriate resources and processes to help ensure personal and departmental success in meeting departmental and personal objectives and goals.
- Performs processes and functions that support fundraising goals and expectations as needed.
- Performs duties in compliance with applicable laws, regulations, and board policies (e.g., gift acceptance) pertaining to gifts, contributions, grants and other charitable support raised.
- Adheres to ethical standards established by Association of Fundraising Professionals and National Association of Charitable Gift Planners.
Qualifications
- 2 years of relevant experience and a high school diploma or GED
- Experience with maintenance and upkeep in various donor databases
- Familiarity with MS 365
- Experience working across all levels of an organization
- Experience working in and with a CRM system
- Experience working with donor services
Preferred:
- Bachelor's degree
- Non-profit industry knowledge
AARP will not sponsor an employment visa for this position at this time.
Additional Requirements
- Regular and reliable job attendance
- Effective verbal and written communication skills
- Exhibit respect and understanding of others to maintain professional relationships
- Independent judgement in evaluation options to make sound decisions
- In office/open office environment with the ability to work effectively surrounded by moderate noise
Hybrid Work Environment
AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.
Compensation and Benefits
AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.
Equal Employment Opportunity
AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.
