What are the responsibilities and job description for the Bartender at the Wayback Hotel - Paloma Restaurant - Pigeon Forge position at Aatmos Hospitality, LLC?
Reports to: General Manager or Food & Beverage Manager
Requirements:
- High School diploma or equivalent preferred but not required
- 1 year of bartending experience is preferred but not required
- Must be of legal age to serve alcoholic beverages
- Ability to lift 25 pounds
- Ability to stand for long periods of time
- Must have TN ABC license
General Responsibilities:
- Make and/or serve cocktail, wine and bottled or draft beer.
- Stock bar with sufficient alcohol, garnishments, glass, paper and plastic supplies.
- Process guest’s checks and submit closing paperwork in a timely and accurate manner.
- Check identification to verify customer is of legal drinking age.
- Follow Mission’s standard for Cost Per Pour to ensure highest profitability.
Specific Responsibilities:
- Use hotel software systems as per Aatmos Standard Operating Procedures.
- Have a thorough knowledge of all menu items
- Convert and upsell walk in guests by informing guests of the restaurant’s offerings.
- Follow telephone etiquette procedures.
- Ensure food is cooked, prepared and plated to Aatmos’ standards.
- Ensure drinks are mixed and prepared to the guest’s satisfaction
- Sanitize work areas including countertop, tables, chairs and kitchen equipment.
- Prepare bar equipment to be ready to use for the next shift.
- Clean glassware, utensils, and bar equipment.
- Dispose of all empty cans and glass bottles in the appropriate containers.
- Conduct inventory of food & beverages per Aatmos standards
- Handle customer service issues and liability related issues that can arise with intoxicated guests by cutting off alcohol service, asking customers to leave premises during altercation, or arrange transportation for guests.
- Perform other duties as needed
Optimum Attributes:
- Excellent customer service and organizational skills
- Performs job in a professional manner in front of guests and associates by maintaining a positive attitude, staying calm, being diplomatic and responding promptly to guest inquiries or complaints
- Maintains composure and objectivity under pressure
- Strong time management skills and ability to multi-task
- Effective communication skills
- Good listener with attention to detail
- Team player with a pleasing personality
- Reliable, responsible and dependable
- Well-groomed and professional appearance
- Flexible schedule and willing to work on holidays if required
Performance Standards:
- Performance shall be measured by budgeted Food Costs, Beverage Costs, Guest Service Index (GSS) and the Associate Standard Index (ASI).
