What are the responsibilities and job description for the Carside Specialist position at AB Cheyenne WY?
Job title: Carside To-Go Specialist
Responsibilities include:
* Monitor, coordinate, and communicate all on-line orders for delivery, pick-up, or to-go.
* Greeting customers in a warm and friendly manner as they arrive or call in.
* Answering questions about menu items and other general inquiries in a timely, friendly, and efficient manner.
* Engage and communicate special promotions or information to customers in a friendly and understandable manner, making friendly personal connections.
* Enter customers food and beverage orders accurately and quickly into the Applebee's ordering system, make customer changes immediately and communicate with kitchen as necessary.
* Assist team members in packaging to-go orders, especially quality assurance that all ordered items are included.
* Close out customers ticket in the Applebee's system, insure accuracy and take payments in a timely manner.
* Work in partnership with delivery drivers.
* At all times - Be respectful, friendly, maintain menu knowledge and promotions, resolving customer concerns whenever possible.
* Multi-task these responsibilities continuously while on shift.
* Physical ability to stand and walk for long periods of time.
* Resolving customer concerns whenever possible.
