What are the responsibilities and job description for the IT Operations Support Engineer position at AB2 Consulting, Inc.?
Job Summary : The IT Operations Support Engineer is primarily responsible for following and critically reviewing policies and configurations for the use of cloud apps & services taking responsibility for customerreport issues through troubleshooting to successful resolution tracking and communication maintaining a secure cloud environment ensuring appropriate availability of services and supporting app / services operations including determining the appropriate escalation path as needed. This role may also require occasional evening and weekend support of planned maintenance activities.
Essential Job Functions :
- Works with Tech Owner / Manager and leads to get appropriate approvals
- Evaluate existing processes identify opportunities and implement improvements to increase efficiency.
- Support QA and production releases.
- Document information in the form of knowledge based technical notes and articles including support documentation.
- Provide prompt and accurate feedback to developers and / or customers.
- Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports as needed.
- Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams including Security.
- Stay current on technological landscape and emerging methodologies sharing best practices amongst teams.
- Complete the necessary security technical and process improvement training curriculum as assigned.
- Onboarding new partners for multiple projects.
- Ability to troubleshoot onboarding issues.
- Ability to configure monitoring and logs and run regression test scripts.
- Reports out the volume of success & issues on weekly level.
- Ability to pick up on new technology and best practices.
- Ability to prototype new concepts.
Minimum Qualifications and Job Requirements :
Other Responsibilities :
