What are the responsibilities and job description for the IT Support Engineer or IT Operations Support Engineer position at New York Technology Partners?
Job Details
Role : IT Support Engineer
Location : Detroit, MI ( Hybrid ) LOCAL Preferred
Duration : Long Term
Job Summary:
The IT Operations Support Engineer is primarily responsible for following and critically reviewing policies and configurations for the use of cloud apps & services, taking responsibility for customer-report issues through troubleshooting to successful resolution, tracking and communication, maintaining a secure cloud environment, ensuring appropriate availability of services, and supporting app/services operations including determining the appropriate escalation path as needed. This role may also require occasional evening and weekend support of planned maintenance activities.
Minimum Qualifications and Job Requirements:
* Proven working experience in enterprise technical support
* Basic knowledge of systems, utilities, and scripting
* Team Player .
* Strong problem-solving skills.
* Excellent client-facing skills.
* Excellent written and verbal communication skills.
* Working knowledge with Cloud environments such as Microsoft Azure, Amazon Web Services, and Google Cloud Platform, including the use of Python.
* Experience with programming SQL.
* Experience automating routine data tasks using various automation/scripting tools (e.g., Jenkins, Nexus, SonarQube, Rundeck).
