Software Product Manager

Abacus Business Computer (ABCPOS) is a New York City-based point-of-service (POS) systems company that provides one-stop solutions from POS systems to merchant services to growth marketing. With over 30 years in the industry, ABCPOS serves more than 6,000 customers and has 40,000 devices installed. The company's customer base ranges from restaurants to retailers, e-commerce to franchise to international groups.

Must be bilingual in Mandarin(Chinese) and English

Responsibilities:

• Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
• Determines customers’ needs and desires by specifying the research needed to obtain market information and conduct competitive research
• Work collaboratively with the developers, UIUX designers, marketing and sales team and management on cutting edge technologies.
• Participate in product design, including interactive design, visual design, front-end development, copywriting design, etc.
• Define and evolve product strategy based on insightful analysis of customer needs, industry trends, company goals & etc.
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
• Analyze market data to develop sales strategies, and define product objectives for effective marketing communications plans
• Collaborate closely with developing, tech support, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
• Support the product go-to-market strategy as needed with customer visits, product marketing and sales support.
• Develop product positioning and messaging that differentiates ABCPOS and its features across primary market segments
• Providing management with analyses and reports; responding to questions and requests

Qualifications:

• Bachelor’s degree in product design or engineering, or other related majors
• Proven experience in project management, with a strong ability to lead cross-functional teams and deliver projects with high efficiency and attention to detail.
• Demonstrated ability to thrive in a fast-paced, dynamic work environment while maintaining high performance and clear communication.
• Proven experience overseeing all elements of the product development lifecycle
• Highly effective cross-functional team management
• Bilingual language (English and Chinese) with writing and editing skills, combing with strong presentation and public speaking skills

Preferred Qualifications

• Had the Product Manager knowledge of Point of Sale (POS), especially in the hospitality industry
• Previous software and web development experience
• Master’s degree in product design or engineering
• Demonstrable knowledge in SEM and online advertising