What are the responsibilities and job description for the Applications Support Specialist position at Abacus Service Corporation?
Job Overview
This position will be responsible for providing support to our customers (residential solar installation companies and consumers). This role will require gaining a deep understanding of the residential solar financing industry and applying this knowledge to answer any questions and solve problems that our customers may have. This position requires availability to work rotating 9:00AM-6:00PM and 12:00PM-9:00PM EST and possible Saturdays.
Job Duties
Troubleshoot and resolve technical issues related to our proprietary software platform, solar panels, inverters, monitoring systems, and other solar components.
Collaborate closely with other departments to escalate and resolve complex technical issues promptly.
Provide exceptional customer service through phone, email, chat, etc.
Become an expert on both financing and sales/operations workflows
Be a knowledge resource and an escalation point for our customers
Provide solutions to problems while educating and training our customers
Document customer interactions with accurate and detailed interaction logs
Serve as a voice of the customer and work with the team to improve our program and processes
Job Type: Contract
Pay: $26.92 per hour
Schedule:
- 8 hour shift
- Day shift
Ability to Commute:
- Juno Beach, FL 33408 (Preferred)
Work Location: In person
Salary : $27
