What are the responsibilities and job description for the Audi Warranty Auditor position at Abacus Service Corporation?
Description :
Title : Audi Warranty Auditor
Only the strongest candidates for this role will be considered and sent to the manager as I do review resumes and so please be sure to take your time and screen your candidates.
For this role a candidate with Bachelors degree is a big plus...not a must. Most of the travel will be to Auburn Hills, MI and the local Audi dealerships to thier homes. The candidates who will be hired will have a solid background in auditing and will be willing and able to travel about 50% of the time. The manager will be reviewing resumes tomorrow afternoon and he will reach out via FieldGlass with interview requests.. I hope that this helps!!
Consultants who are not local can work from home. The interview will be teams video.
The manager has advised...MUST HAVES : . Top skill sets would be communication and negotiation, strong people skills, and ability to learn and navigate several internal systems.
Warranty auditing connected with financial implications to our dealers is a very sensitive process and the candidates need to be able to carry conversations with dealer personnel professionally.
Years of Experience : 8 Years Automotive Technical Experience, Automotive Cost Management Background
Education :
Required : Bachelor's Degree; Strong Technical knowledge on the automobiles and repair process
Skills :
Analytical and conceptual thinking using logic and reason, creative and strategic
Communication skills interpersonal, presentation and written
Computer savvy skilled in the use of software
Integration joining people, processes or systems
Influencing and negotiation skills
Problem solving
Resource management
Strong People Skills
Working knowledge of retail after sales processes and systems required to identify sources of incorrect warranty claim data
Ability to consult with dealer personnel to discuss serious financial matters.
Ability to understand dealership accounting.
Ability to work with other department members to resolve dealer cost issues.
Required :
Strong working experience with SAGA processing system
Working knowledge of ETKA
Working knowledge of Parts on Command
Business Objects reporting experience
Working knowledge of Microsoft Software; Word, Excel, PowerPoint, Access programs
Work Flexibility : 50% travel nation-wide
Role Summary :
This role is responsible for all of the tasks associated with review and payment of warranty claims, which includes Technical analysis to ensure compliance with the established Audi Warranty Policies & Procedures in effect at the time of repair. This position approves and adjusts claims for payment, and follows-through to ensure that claim adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid This role also provides direct and timely support for field staff, corporate employees through telephone / in-house activities regarding claim input SAGA (warranty processing) system and clarification on Warranty coverage, eligibility and policy providing instructions on where to obtain needed information for proper claim processing.
Finally, this role trains new corporate employees, dealer personnel and field employees regarding Audi Warranty Policy and Procedures, SAGA (warranty processing) system
Role Responsibilities :
Researches the accuracy of claimed part numbers utilizing ETKA and the acquired product knowledge to assure correct claim payment
Acquired Technical Knowledge with Audi Vehicles, utilizes ELSA to correct claimed labor operations for accuracy such as overlapping labor and decides the validity of the warranty repair.
Decides the correct Diagnosis Time and A-Time based on the accuracy of the Punch Times, Technician Notes and all other documents required to justify the repair.
Decides the validity of claimed Sublet Parts, Sublet Labor, and Loaners to assure that warranty policy was applied.
Use Parts on Command to verify parts availability at the time of repair and the Loaner vehicle on the claim
With the knowledge of Warranty Policy and Procedures, identifies non-compliant claims, claim coding errors and the validity of technician's repair notes (3 C's) to decide payment / non-payment.
Check the repair date to the warranty start date to make sure the spare parts are within their warranty coverage.
Communicates errors in Labor Operation, Damage Code, and Part Number Coding to the dealers.
Decide on Warranty claim acceptance based on their technical expertise / knowledge of Audi products to determine if the vehicle was repaired within published repair instructions.
Administer their own detailed claim tracking through Appropriate Database systems with clear and accurate findings and reasons for adjusting part number, labor operations or sublet dollar amounts.
Applies Technical and Warranty experience to evaluate warranty claim scenarios.
Qualification
Assessment
Must Have
VWGACompany Default Category
Background Verification
Drug Screen
Role Classification
FULLY REMOTE - OTHER
Assignment Billing Classification (Prof. Work Week)
Fixed Weekly Worker- Max 40 Hours Per Week - Not Eligible for Overtime
Custom Position Title
No Value)
Job Posting Type
External - source new recruited candidates
Do you have a candidate identified?
No, I do not have a pre-identified candidate.
Pre-Identified Candidate Name
No Value)
Pre-Identified Candidate Contact Info
No Value)
Pre-Identified Candidate Notes
No Value)
Is this position a replacement / backfill for a current or previous contingent worker?
If a replacement / backfill provide previous resource name
No Value)
Will this position require driving on the job?
Holiday & PTO Designation
VWGoA - Enhanced Holiday & PTO
Hours per Day
Hours per Week
Total Hours
22,240.00
