What are the responsibilities and job description for the CBC Help Desk Personnel position at Abacus Service Corporation?
Assignment View Sector State of AZ Contract Number CTR Contractor's Work Location AZDCS Position Title CBC Help Desk Personnel Labor Category Business Operations Job Category Administrative Number of Positions Job Level Submittal allowed per staffing agency Priority Submittals allowed for this Requisition Assignment Type Temporary Driving Required? No Is a Fingerprint Clearance Card (FPCC) Required? Yes If Driving is Required, an MVR is required N / A Is this role located on-site, hybrid, or remote? On-Site Work Location Address North Central Avenue, rd Floor, Phoenix, AZ, Assignment Details Target Start Date / / Target End Date / / Shift st Shift Work Schedule Standard Tentative Shift Start Time : AM Tentative Shift End Time : PM Staffing Agency NTE (Not-to-Exceed) Bill Rate Rate Unit Hour Estimated Regular Hours / Week OT Expected Yes Travel Required No Estimated OT Hours / Week Travel % Travel Description(Domestic / International) Security Clearance None Position Details Drug Screen No Background Checks Yes Position Description Help desk center for the existing Centralize background check portal that was rolled out last June ,.
- Provides answers to clients by identifying problems,
- researching answers, and guiding clients through corrective steps.
- essentially, a blend of technical knowledge and soft skills to efficiently diagnose and resolve user problems.
- strong technical proficiency in computer systems and troubleshooting,
- excellent customer service skills,
- effective communication abilities,
- problem-solving aptitude,
- attention to detail,
- the ability to multitask,
- and familiarity with ticketing systems,
- all while demonstrating patience and empathy when interacting with users facing technical issues Skills Required
- Provides answers to clients by identifying problems,
- researching answers, and guiding clients through corrective steps.
- essentially, a blend of technical knowledge and soft skills to efficiently diagnose and resolve user problems.
- strong technical proficiency in computer systems and troubleshooting,
- excellent customer service skills,
- effective communication abilities,
- problem-solving aptitude,
- attention to detail,
- the ability to multitask,
- and familiarity with ticketing systems,
- all while demonstrating patience and empathy when interacting with users facing technical issues Skills Preferred Experience Required Call Center experience Office environment experience Experience Preferred Education Required High School Diploma Education Preferred Additional Information Abe Vicente will be main time approver. Do not submit candidates submitted to .
Candidate Evaluation Criteria Requirement Description Min Requirement / Field of Study
