What are the responsibilities and job description for the CBC Help Desk Personnel - Onsite position at Viva USA, Inc.?
Title : CBC Help Desk Personnel - Onsite
Description :
Help desk center for the existing Centralize background check portal.
Skills Required
Provides answers to clients by identifying problems
Researching answers, and guiding clients through corrective steps.
Essentially, a blend of technical knowledge and soft skills to efficiently diagnose and resolve user problems.
Strong technical proficiency in computer systems and troubleshooting
Excellent customer service skills
Effective communication abilities
Problem-solving aptitude
Attention to detail
The ability to multitask
Familiarity with ticketing systems
All while demonstrating patience and empathy when interacting with users facing technical issues
Spanish speaking (bilingual)
Experience Required
Call Center experience Office environment experience Must be bilingual Spanish speaking
Education Required -
High School Diploma
