What are the responsibilities and job description for the Customer Support Representative position at Abacus Service Corporation?
Job Overview
We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to handle various inquiries efficiently.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle cash transactions and maintain accurate records of payments.
- Conduct outbound calls to follow up on customer issues or provide additional support as needed.
- Collaborate with team members to resolve complex customer issues and ensure satisfaction.
- Maintain a clean and organized office environment while adhering to company policies and procedures.
- Utilize computer systems to document interactions and track customer requests efficiently.
- Demonstrate excellent phone etiquette while engaging with customers, ensuring a positive experience.
- Assist in training new team members on customer service best practices as necessary.
Qualifications
- Previous experience in customer support or client services is preferred but not required.
- Strong cash handling skills with attention to detail in financial transactions.
- Proficient in outbound calling techniques and maintaining professionalism during calls.
- Excellent communication skills with the ability to articulate information clearly and effectively.
- Multilingual abilities are a plus, enhancing our capacity to serve diverse clientele.
- Familiarity with office environments and standard office equipment is beneficial.
- Ability to work collaboratively within a team while also being self-motivated.
- Strong computer skills with the capability to learn new software quickly.
Join us in delivering outstanding customer service that makes a difference!
Job Types: Contract, Temporary
Pay: $22.73 per hour
Shift:
- Day shift
Work Location: In person
Salary : $23
