What are the responsibilities and job description for the Customer Support Representative position at Abacus Service Corporation?
Description : What You Will Do :
As a Customer Support Specialist, you will be in the office days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.
Part of your day-to-day tasks include :
Handle customer complaints
Review and close disputes with collections team.
Follow up and coordinate internal resolution to customer complaints
Handle RMAs / credits
Manage cases in
What We Look For : Required
Problem solving skills
Proactive mindset
Agile – work in fast paced environment with quickly changing priorities
Ability to manage tasks effectively
Active Listening skills
CRM experience with , SAP and JD Edwards
Attention to detail
Proficiency with Microsoft Office Suite
Bilingual skills a plus
Is driving required for the assignment? No Is personal vehicle mileage reimbursable? No Is this a government funded project? No Will this position be remote? Not Remote - report to worksite / office Worker Pay Type for Distribution Recruited Payrolled Candidate Information (if applicable) (No Value) Hours per Day Hours per Week Total Hours ,
