What are the responsibilities and job description for the Customer Support Representative position at Cube hub?
Job titleCustomer Support Representative
Contract Duration 9 months contract possible to extend
LocationMarinette WI 54143
Shift 1st shift8Am to 4 : 30Pm
Description
What You Will Do :
As a Customer Support Specialist you will be in the office 5 days per week supporting the US Canada and Latin America and your hours will vary depending on what region you will be supporting.
You will execute all administrative tasks relating to the Fire Suppression parts and product and positively interact with customers both verbally and written.
Part of your daytoday tasks include :
Handle customer complaints
Review and close disputes with collections team.
Follow up and coordinate internal resolution to customer complaints
Handle RMAs / credits
Manage cases in Salesforce.com
What We Look For : Required
Problem solving skills
Proactive mindset
Agile work in fast paced environment with quickly changing priorities
Ability to manage tasks effectively
Active Listening skills
CRM experience with Salesforce.com SAP and JD Edwards
Attention to detail
Proficiency with Microsoft Office Suite
Bilingual skills a plus
