What are the responsibilities and job description for the Customer Support Representative position at LanceSoft?
Shift : Supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting.
Duration : 10 Months
Pay range : $22.72 / hr. - $22.72 / hr
Report to worksite / office
What You Will Do :
- As a Customer Support Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting.
- You will execute all administrative tasks relating to the Clients Fire Suppression parts and product and positively interact with customers both verbally and written.
- Part of your day-to-day tasks include :
- Handle customer complaints
- Review and close disputes with collections team.
- Follow up and coordinate internal resolution to customer complaints
- Handle RMAs / credits
- Manage cases in Salesforce.com
What We Look For :
Employee Benefits :
At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits :
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Salary : $23
