What are the responsibilities and job description for the Level 1 Monitoring Center Analyst position at Abacus Service Corporation?
Type of ServiceContingent Workforce - Technology
Job TitleLevel Monitoring Center Analyst
Job Description
OneMain Financial is the country's largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable, and transparent installment loans. Our customers turn to us every day - online and at over , branches in states - to help them take control and improve their financial lives. It's all about doing the right thing - a mission that hasn't changed for more than years.
Job Description :
We are seeking a proactive and detail-oriented Level Monitoring Center Analyst to join our team. The ideal candidate will have at least one year of experience in a monitoring center environment, a fundamental understanding of technology, and experience with cloud environments such as Azure and AWS. This role is responsible for ensuring the continuous monitoring of critical systems across on-premises and cloud infrastructures and resolving issues in a timely and efficient manner to maintain optimal system performance.
Key Responsibilities :
- Monitor and respond to system alerts and notifications from various platforms, including cloud environments (Azure, AWS), network, applications, servers, and databases.
- Identify, diagnose, and resolve basic technical issues related to system performance, connectivity, and cloud resources.
- Escalate complex or unresolved issues to the appropriate technical team or senior analyst.
- Ensure accurate documentation of incidents, including steps taken, resolutions, and any follow-up actions required.
- Perform routine checks and reports on system health and performance, focusing on both on-premises and cloud-based systems.
- Provide first-level support for clients and end-users, troubleshooting issues through phone, email, or ticketing systems.
- Assist in maintaining the integrity and availability of critical systems by responding to alerts and performing preventive tasks, including those within cloud platforms like Azure and AWS.
- Collaborate with cross-functional teams to improve incident response times and overall operational efficiency.
- Maintain knowledge of best practices and emerging technologies in monitoring, especially in cloud environments like Azure and AWS, to ensure continual improvement.
ADDITIONAL INFORMATION :
Skill / Experience / EducationMandatory SkillsQualifications :
Desired SkillsPreferred Qualifications :
Skill Matrix
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Additional Requirements
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Shift - First Shift
