What are the responsibilities and job description for the Scheduler - Sr. Customer Service Rep position at Abacus Service Corporation?
Description :
Note to Suppliers : Each supplier may submit up to candidates. Please ensure you present only your top candidate—do not submit just to meet the quota.
Fieldglass Comments Section : Provide a snapshot of key information. (Do not include this on the resume.)
- Candidate's Location : Specify the city.
- Skillset Alignment : Highlight how the candidate's skills align with the role's requirements.
- Requested Time Off : Mention any requested time off, such as vacation.
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Assignment Information
Must Haves : High School Diploma
Minimum two () years of experience working in a CALL CENTER, customer service, and Healthcare department / environment.
Demonstrated interpersonal skills.
Ability to multitask.
Excellent verbal and written communication skills.
Preferred :
Vocational certificates in healthcare preferred : appoint scheduling, registration, insurance verification, medical assistant.
Associate or bachelor's degree in healthcare, business or operations field strongly preferred.
Description :
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as neede
Medical Enterprise - Non-Clinical Onboarding - Must complete all onboarding requirements prior to the start date, with no exceptions.
Medical Enterprise - Non-Clinical Onboarding Requirements :
Background, Education, and Employment
Background Check :
Education :
Employment :
Other Requirements :
Medical Requirements :
Immunizations :
TB Test :
Drug Screen :
o Amphetamines
o Barbiturates
o Benzodiazepines
o Cocaine metabolite
o Opiates (Codeine, Morphine)
o Hydrocodone
o Hydromorphone
o Oxycodone
o Phencyclidine
o Methadone
o Propoxyphene
Influenza Vaccination :
COVID Vaccinations :
Note : All items are billable except for the drug screen.
Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act
Working Job Title Patient Access Liaison II Markup Category Admin / Clerical Shift Details / Expected Working Days and Hours SEE JD Dress Code / Special Attire SEE JD Does this position require driving? No Will resource have direct patient contact? No HIPAA training required? Yes Nearest Parking Location SEE JD Will job responsibilities include working directly with minors? No Does the position allow for the worker to be virtual / remote? No Shore Options Available for this Position Onshore Only Hours per Day Hours per Week Total Hours ,
