Senior Data Center Technical Support Analyst

Job Title Senior Data Center Technical Support Analyst Client Company / Dept. Name State of Louisiana Address Fairfield Ave City Name Shreveport State Name LA-Louisiana Zip Code If others (Address) Duration of the project Project Start Date / / Project End Date / / Due date for Resume submission / / No. of Openings No. of Maximum Submissions Need a total of resumes for positions, task order response will be rejected if less than resumes are submitted. Job Description JOB TITLE : Senior Data Center Technical Support Analyst

The scope of the proposed services will include the following :

• Evaluate and recommend the selection of vendor supplied software packages; recommend and prepare specifications for modifications and customization of purchased software;
• Coordinate the installation, maintenance, and modification of vendor-supplied software (, operating systems, communications managers, database management systems, compilers) for a system or complex network supporting applications critical to state business functions;
• Coordinate the design, development, and installation of in-house software packages (or modifications to vendor packages) by designing work and specifications. Consult regularly with vendors concerning software and / or hardware problems, resolutions, and system and network performance;
• Advise end-users, administrators, and technical support personnel performing network design, designing and providing documentation, instruction, problem analysis and education pertaining to specific and highly complex areas of software and network performance;
• Assist in establishing departmental policy with regard to data definition and data relationships, database design, database implementation, database operation, datab Case security, and data accessibility;
• Perform database planning and administration, establishment of database standards and procedures, database security, database documentation, and application technical support;
• Review and determine the feasibility and advisability of proposed additions and modifications to the database;
• Install and customize software and hardware in order to manage, monitor, and otherwise support an extensive enterprise computer systems network (including mainframe(s), LANs and / or WANs, communications lines, etc.);
• Monitor network hardware resources through the implementation of a network inventory system.
• Design and implement a communications system connecting the various components of an enterprise network;
• Consult with vendors in the evaluation of software and hardware used in the management of the enterprise network;
• Consult with users on various requirements and participation in the enterprise network;
• Monitor and evaluate performance and efficiency of an enterprise network;
• Establish and manage configuration data on network software and hardware components;
• Monitor all attached devices in a complex LAN environment, such as work stations, servers, bridges, multi-station access units, etc.; analyzing performance, diagnosing performance problems, and performing load balancing. Skill set info Expertise and / or relevant experience in the following areas are mandatory :
• Applicant must have prior experience with large-scale state Enterprise Architecture systems serving multiple governmental agencies.
• Applicant must have experience in an Enterprise Architecture environment comprised of various components.
• Applicant must be familiar with how the various components of an Enterprise Architecture integrate.
• Applicant must have a general understanding and experience with at least one of the following EA components or similar technologies :

Item Vendor Description

Decision Center, Decision Server IBM Business Rules Engine (BRE)

webMethods Software AG Enterprise Service Bus (ESB)

API Gateway Broadcom / Software AG Enterprise API Gateway

Expertise and / or relevant experience in the following areas are desirable but not mandatory :

Item Vendor Description

Nutanix Nutanix / Dell Hyper-converged computing with compute, storage and virtualization

consolidated into a single appliance

VxRail Dell Hyper-converged computing with compute, storage and virtualization

consolidated into a single appliance

ESXi VMware

vCenter VMware

NSX VMware

SRM VMware

Windows Server Microsoft Standard OS for Windows

RedHat Enterprise Linux RedHat Standard OS for Linux

MS SQL Server Microsoft Enterprise Database / Storage Engine

Nagios Nagios Infrastructure monitoring / alerting

NewRelic APM NewRelic Application performance monitoring

NewRelic Infrastructure NewRelic Infrastructure Monitoring

NewRelic Browser NewRelic Browser performance monitoring

and analytics

Octopus Deploy Octopus Continuous Deployment and Delivery

Puppet Enterprise Puppet DevOps / Automation

Splunk Splunk Operational Intelligence

Veracode Veracode Static Code Analysis Education N / A Certifications (if required) As per the role Documentation Required for submission Resume Work Hours Between : AM CT to : PM CT Work authorization required US Citizen Only Relocation is accepted N / A Remote work No Additional Notes if any Hybrid