What are the responsibilities and job description for the End User Technical Support Analyst position at My3Tech?
End User Technical Support Analyst
Locals to Shreveport, LA 71101 (Onsite)
4 years Contract
The scope of the proposed services will include the following:
- Responsible for basic field support including desktop reimaging and deployment of new end
- user devices with Windows 10 operating systems.
- Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
- Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation, and configuration.
Expertise and/or relevant experience in the following areas are mandatory:
- Customer Service Skills
- Windows Imaging and Driver Management
- User Profile analysis and migration
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
- Active Directory Domain Services
- Troubleshooting skills with basic hardware and software components
- Experience in deployments with Microsoft System Center Configuration Manager
- Desktop and Mobile Device imaging and user transition
- Third party software to be migrated and handled on a case by case basis
