Teleplus Representative

Department:06323 | SRMS | R0012 | BUS : BP Teleplus - 06323Job Category:ClaimsJob Code:Teleplus Representative:BS0420Job Title:Teleplus RepresentativeKeywords:Number of Positions:2Remaining Positions:2Duties:Creates claim files by entering initial loss report information into the TelePlus system. - Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude and a pro-active customer service approach. - Capable of creating approximately 25 new claim reports in an 8 hour day, remaining in queue at least 98% of the day while ensuring "special handling” procedures are applied. - Based on loss details, identifies complex damages and escalates claim. - Responds to routine inquiries, directs other inquiries to appropriate parties. - Operates a variety of office equipment such as ACD phones, printers, personal computers, fax machines and copiers. Reports system problems to the appropriate person when there is a problem. - Keeps abreast of internal and external changes and developments. - Assists in the training of new employees. - Assists supervisor with various duties. - Recommends new and/or improved procedures to improve efficiencies. - Maintains a favorable and positive working relationship with internal and external sources. - Keeps manager informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority to manager. - Participates in special projects and performs other duties as requested.Skills:Strong customer service skills. - Good personal computer skills/typing. - Attention to detail. Preferred: - Experience in a call center or customer service role.Education:High school diploma and a minimum of two years iexperience in an office environment.Languages:EnglishReadWriteSpeakAttachments: Skills and ExperienceSkills:Required

• CALL CENTER/COMPUTER
• LIGHT TYPING
• CALL CENTER/CUSTOMER SERVICE

Additional

• PRINTERS
• CUSTOMER SERVICE ORIENTED

Languages:English( Speak, Read, Write )Minimum Degree Required:Completed High School (Diploma or GED)Also Preferred: LocationClient LocationCountry:United StatesState/Province:IllinoisCity:Lake ZurichAddress:1 Corporate Drive, Suite 120, IL0003POSTAL CODE:60047Work LocationSame as Client LocationOther Client LocationWork Completed Offsite ScheduleStart Date:03/10/2025Hours Per Week:40.00Est. End Date:06/27/2025Hours Per Day:8.00Schedule Notes:Days Per Week:5.00