What are the responsibilities and job description for the Teleplus Representative position at Paladin Consulting, Inc.?
Description :
- Creates claim files by entering initial loss report information into the TelePlus system.
- Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude and a pro-active customer service approach.
- Capable of creating approximately 25 new claim reports in an 8 hour day, remaining in queue at least 98% of the day while ensuring "special handling" procedures are applied.
- Based on loss details, identifies complex damages and escalates claim.
- Responds to routine inquiries, directs other inquiries to appropriate parties.
- Operates a variety of office equipment such as ACD phones, printers, personal computers, fax machines and copiers. Reports system problems to the appropriate person when there is a problem. - Keeps abreast of internal and external changes and developments.
- Assists in the training of new employees.
- Assists supervisor with various duties.
- Recommends new and / or improved procedures to improve efficiencies.
- Maintains a favorable and positive working relationship with internal and external sources.
- Keeps manager informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority to manager.
- Participates in special projects and performs other duties as requested.
Skills :
Preferred :
Required
Additional
