What are the responsibilities and job description for the Remote Customer Service, Maryland position at Abacus?
Job Overview
Remote opportunity within the state of Maryland. We are seeking dedicated and enthusiastic Customer Service Representatives to join our team. The ideal candidates will be responsible for providing exceptional service to our customers through effective communication and problem-solving skills. This role requires a proactive approach to customer inquiries and the ability to manage multiple tasks efficiently in a fast-paced environment. You must have your own equipment to preform required duties (Computer, Monitor, Internet Connection).
Responsibilities
- Handle inbound and outbound calls with professionalism and courtesy.
- Provide accurate information regarding products and services to customers.
- Assist customers with their inquiries, complaints, and requests in a timely manner.
- Perform data entry tasks to maintain accurate customer records in our database.
- Utilize phone etiquette skills to create a positive customer experience.
- Communicate effectively with team members and other departments to resolve issues.
- Collaborate with the call center team to achieve departmental goals.
Qualifications
- Previous experience in a customer service or call center environment is required.
- Strong verbal communication skills with the ability to articulate clearly over the phone.
- Proficiency in data entry and computer systems; familiarity with office software is a plus.
- Excellent phone etiquette and interpersonal skills.
- Ability to multitask while maintaining attention to detail.
- A positive attitude and willingness to learn new processes. - Experience with a high call volume.
Join our team as a Customer Service Representative, where you will have the opportunity to make a difference in our customers' experiences while developing your skills in a supportive environment.
Salary : $17
