What are the responsibilities and job description for the Customer Service Assistant Manager position at Abaline?
Job Description Job Description For over 40 years, Abaline has been a trusted provider of a broad range of products, serving hundreds of institutions, healthcare providers, and organizations. Our clients rely on Abaline for our integrity and commitment to meeting their needs with prompt and reliable service.As we continue to grow, Abaline is seeking a dedicated and skilled Assistant Customer Service Manager to join our expanding team in Bayonne, NJ. This on-site role will be responsible for handling customer inquiries and complaints, ensuring top-tier customer support, and collaborating closely with the sales team. Candidates must live within a commutable distance.Responsibilities : Maintain a positive, empathetic, and professional attitude with customers at all times.Lead and manage a team of 2-3 customer service representatives.Respond promptly to customer inquiries and efficiently resolve issues across various communication channels.Identify and address customer complaints effectively to ensure satisfaction.Develop an in-depth understanding of our products to provide accurate information and support.Process orders, modifications, and applications accurately and promptly.Keep detailed records of customer interactions, transactions, feedback, and complaints.Collaborate with team members to ensure smooth and efficient service delivery.Provide feedback on customer service practices to support continuous improvement.Maintain customer satisfaction while upholding Abaline’s high standards of professionalism.Mandatory Requirements : Please note that if you do not have the below qualifications DO NOT apply.MUST have at least 3 years of customer service experience in a company that sells products to businesses?MUST have developed policies and procedures for the Customer Service department.MUST have experience using a CRM system.MUST be proficient in using MS Office, particularly Excel.MUST be able to commute to Bayonne, NJ, five days a week.MUST have the legal right to work in the USA.MUST provide two professional references from previous employers.Preferred Qualifications : Hold a bachelor’s degree.Experience working for a company dealing with physical products rather than services.Experience implementing CRM and / or ERP systems.Bilingual, fluent in Spanish.If you are enthusiastic about customer service and thrive in a fast-paced environment, we invite you to apply!Company Description Abaline is a well-established manufacturing and distribution company, supplying the health care industry for over 40 years.We are a family owned business and thrive by hiring dedicated and motivated individuals to join our team.Our environment is warm friendly and professional with a much higher than average employee retention rate due to our loyalty to our employees and uncapped earning potential. Company Description Abaline is a well-established manufacturing and distribution company, supplying the health care industry for over 40 years.We are a family owned business and thrive by hiring dedicated and motivated individuals to join our team.Our environment is warm friendly and professional with a much higher than average employee retention rate due to our loyalty to our employees and uncapped earning potential.