What are the responsibilities and job description for the SALES SUPPORT / ORDER ENTRY ASSOCIATE position at Abatix Corp?
Abatix is looking for a Customer Care Representative! The Customer Care Representative is the face of the company to many of our customers, vendors and business partners. They will assist customers over the phone, in-person and via email as well as assist the warehouse team as needed. The ideal candidate is a clear communicator, friendly and willing to go above and beyond to help our customers. Bilingual (English / Spanish) preferred.
Day shift | Monday - Friday | $21 - $25 / hour DOE
Job Description
Assist customers in person, over the phone, and via email
Occasionally assist the warehouse team as needed
Provide pricing and product information, process orders and provide delivery information
Source and process special orders and direct shipments
Stay current on product knowledge
Resolve discrepancies regarding shipments, receipts or other transactions
Recommend process improvements and new customer opportunities to supervisors
Perform vendor relations and negotiations as needed
Job Requirements
2 years of customer service experience
Excellent verbal and written English language skills
Bilingual (Spanish) preferred
Computer literacy and ability to use spreadsheets and software with minimal supervision
Strong customer service mindset
High level of professionalism
Ability to multitask in a fast-paced environment
Motivation, dependability, punctuality and organization skills
High school degree or GED certificate required
Benefits of the Abatix Family
You start earning vacation / sick time on day 1 because we believe in your work / life balance
We offer you choices in healthcare plans
We are an ESOP which means if we make money - you make money!
We match contributions to your 401(k) plan because we believe in your financial future
We give you additional Life Insurance at no cost to you
We offer STD, LTD and additional insurances so you can make sure your family is secure
We offer flexible spending accounts for medical expenses
Abatix is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Salary : $21 - $25
