What are the responsibilities and job description for the Inside Sales Representative position at ABB Motors District Office of Kansas City?
Summary
The inside sales representative works in conjunction with existing customers, technical associates, and outside sales representatives to meet or exceed monthly sales quotas, while increasing customer satisfaction.
Essential Duties and Responsibilities include the following . Other duties may be assigned by management with or without notice.
- Communicate with customers via phone, email, and fax.
- Provide price and lead time quotes on both Baldor and ABB products.
- Educate customers on terminology, features, and benefits of products.
- Enter orders, return authorizations, and credits as needed.
- Increase average order size by means of cross-selling, up-selling, and add-on sales.
- Monitor scheduled shipment dates and expedite as needed.
- Maintain and update customer records in the CRM system.
- Work with trucking companies and couriers to ensure timely delivery of product.
- Fill requests for catalogs, information, or samples. Set up and maintain customer files.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies :
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and / or Experience
Computer Skills
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Order processing systems and Inventory software.
Industry
Employment Type