Technical Training Program Manager

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This position reports to

Global Smart Buildings and Smart Power Marketing Leader

Your role and responsibilities

The Technical Training Program function owns technical training from strategy and planning to production and delivery, playing a pivotal role in raising the technical expertise of ABB Smart Buildings and Smart Power Marketing & Sales and ensuring a customer centered training framework. The Marketing and Sales Training Manager along with their team, holds the training responsibility on divisions’ products, solutions and tools for global marketing and sales. This position reports to Head of Marketing, Marketing & Sales, Smart Buildings & Smart Power. The main responsibilities include: • Ensures the development, planning, execution and performance of internal and external technical trainings related to Smart Buildings and Smart Power products, solutions, and applications. • Collaborates with Local Sales Units to identify customer training needs based on their specific requirements, product usage and international Standards. • Engages with Customers to understand their evolving needs and gather feedback for continuous improvement of training programs. Ensures Local Sales Units regular benchmarking of competitors and scouting for best practices. • Accountable for the creation and maintenance of a comprehensive training offering by all Division stakeholders – Agile Units, Business Lines, Local Sales Units, Marketing and Sales – within EL Academy framework and tools (Course Finder). • Designs and develops comprehensive learning paths and materials tailored to the required customer segments, products and tools. • Develops and owns an annual training plan that aligns with business goals, customer needs, and resource availability. This includes scheduling training sessions, allocating budgets, and setting objectives for the year. Decides and implements diverse training methods, such as in-person workshops, online courses, webinars, and hands-on demonstrations, to reach a global audience effectively. • Ensures recruiting, training and certifying trainers who can deliver high-quality training sessions and ensure consistency across different regions. • Utilizes Learning Management System (LMS) and other digital tools to streamline training delivery, track progress, and manage training resources efficiently. • Contributes to ensuring that all training programs meet industry regulations, safety standards, and company compliance policies. • Scouts and tests new training technologies, such as artificial intelligence, augmented reality, virtual reality, video tutorials, forums, gamification. • Ensures availability of common metrics and KPIs to evaluate the effectiveness of training programs, including Salesforce.com alignment, participant feedback, knowledge retention, and application of skills in real-world scenarios. • Regularly reviews and updates training content and delivery methods based on feedback, industry trends, and technological advancements.

Qualifications for the role

• Bachelor’s degree in Marketing or Sales or Engineering or any technical degree
• 10 years in marketing, sales, technical training, or related area
• Experience influencing and leading indirect teams, building champion networks.
• Training leadership or creation experience

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory