What are the responsibilities and job description for the Case Manager position at Abbott House?
JOB SUMMARY
The Case Manager assesses the needs of unaccompanied children in care, develops Individual Service Plans, screens for human trafficking concerns, facilitates the safe and timely release or discharge of children and youth, documents the provision of services in case file according to ORR requirements, state licensing standards, and Abbott Houses policies/procedures.
GENERAL RESPONSIBILITIES
- Assess each case and adapt service plan throughout the life of the case.
- Practice sound and productive counseling skills.
- Documents all contacts appropriately in case record. Writes timely, clear, concise progress notes, assessments and other documents as required.
- Screens for human trafficking concerns and works closely with the PSA compliance worker.
- Identify and screen prospective sponsors, URM programs and Post 18 plans. Manages unification/ discharge process. Concurrent planning to expediate safe and timely releases.
- Effectively coordinates inter and intra-agency services to clients by working as a team with the providers (foster parents, clinicians, teachers, medical, legal, FFS, CFS, CC etc.).
- Creates and gives each child a complete discharge package.
- After 30 days (and a 7-day call for a medical follow up) calls and documents the 30-day call. Closes the complete UC file.
- Establishes effective collegial relationship with Lead Case Manager, Senior Case Manager and Lead Clinician.
- Attends weekly staffing meetings and requests meetings with the FFS for complex cases.
- Follows up on timely and appropriate referrals for medical services, health screening and mental health assessment of young people.
- Meets with the child face to face at minimum of once per week (or more if needed) to provide child with case updates, phone calls and check in.
- Conducts home visits as needed and as required by city, state and federal requirements.
- Participates in the 7day case management rotation.
- Makes meaningful contributions to agency and department programming.
- Carry out the job responsibilities in a professional manner.
- Complete all required training.
- Mandated Reporter.
- Participates in individual, group, and department supervision.
- Attend and complete ORR & Abbott House Mandated trainings on a timely basis.
- Any other related duties as required.
PHYSICAL REQUIREMENTS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. An employee in this position is regularly required to stand; walk, use hands and fingers, handle, or feel objects; reach with hands and arms; talk and listen, and taste or smell. The employee frequently is required to walk. The employee is occasionally required to keep balance and stoop, kneel, crouch, or crawl.
- Computer The Case Manager must be able to use a computer and able to learn software programs
- Office Equipment- The Case Manager is required to operate a fax, copier, scan, and other office equipment.
- Communication - The Case Manager needs to be able to speak, read and write fluently in the English language
- Writing - The Case Manager must be able to write in the English language using correct spelling, grammar, punctuation, etc.
- Lifting - The Case Manager may frequently lift 0-25 lbs., occasionally lift 25-50 lbs., and rarely lift over 50 lbs.
- Push/Pull - The Case Manager may frequently push/pull 0-25 lbs. of force, occasionally push/pull 26-45 lbs. force, and rarely push/pull over 45 lbs.
- Sitting, Standing and Walking The Case Manager will be required to sit, stand and walk throughout the work day.
- Stooping -The Case Manager may occasionally stoop. This is defined as bending body downward by bending spine at the waist.
- Kneeling -The Case Manager may occasionally kneel. This is defined as bending legs at knees to come to rest on knee(s).
- Crouching - The Case Manager may occasionally crouch. This is defined as bending body downward and forward by bending spine and legs.
- Work environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee frequently works in an office environment. The noise level in the work environment is usually moderate due to talk and movement of the program participants and other co- workers. The noise level can increase on occasion due to yelling or screaming by the participants of the programs.
QUALIFICATIONS
- BSW or BA/BS in human services required experience in child welfare/child protective services.
- Excellent writing and communication skills including proficiency both written and oral in Spanish and English.
- Must have demonstrated ability to reach out and work with community resources and foster parents.
HOURS AND TIME OF WORK
Full-time: 35 Hours per Week
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