What are the responsibilities and job description for the SURE Solutions Specialist (Inside Sales) - Abbott Point of Care (APOC) position at Abbott Laboratories?
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
Abbott Point of Care is a global leader in providing critical medical diagnostic and data management products for rapid blood analysis that are intuitive, reliable, and cost-effective. Our i-STAT System is an advanced, portable diagnostic tool that provides real-time, lab-quality results within minutes to accelerate patient-care decision-making. The i-STAT System has the industry’s most comprehensive menu of tests in a single, with-patient platform, including tests for blood gases, electrolytes, chemistries, coagulation, hematology, glucose, and cardiac markers. By delivering lab-quality results in minutes, our i-STAT System fosters a collaborative, patient-centered environment while driving improved operational performance.
Position Overview
The SURE (Services with Unmatched, Reliable Expertise) Solutions™ Specialist (SSS) will generate and administer Abbott Point of Care (APOC) Customer Service Agreement quotes and contracts within the operating policy of Abbott. The SSS will ensure consistency and integrity throughout the service agreement contract processes. In addition, the SSS will generate revenue in accordance with company service revenue sales goals. The SSS will maintain the service agreement database with accurate information on the customer’s contracts and on the customer including customer’s pricing for contracts.
Position Location
- This position is located at APOC’s headquarters in Princeton, NJ. Qualified candidates must currently reside in, or near, the Princeton, NJ area.
- Relocation assistance is not authorized for this position.
Position Responsibilities
- Develop and create APOC Service Agreement quotes and contracts according to company policy and procedures.
- Responsible for administrative and tactical activities associated with Service Agreement development, maintenance and renewal.
- Work cross-functionally to resolve customer concerns.
- Serve as liaison and Subject Matter Expert on service agreement concerns.
- Collect necessary data for accurate contract submission and entry into Service Management System (SMS).
- Assist internal and external customers with request for information on type and quantity of equipment shipped to identified locations.
- Generate billing reports per schedule to ensure customers are billed promptly.
- Initiate follow-up phone calls and emails for all quotes generated.
- Investigate and resolves customers billing inquiries utilizing SAP system.
- Request new customer numbers as needed in the Master Data Governance (MDG) system.
- Update contract pricing as per the APOC pricing guidelines for service agreements.
- Accomplish goals by working with Sales, Customer Support and Technical Support.
Minimum Position Requirements
- Some college or equivalent experience required.
- 2 years’ experience in an inside sales position
- Ability to work non-standard work hours, Monday through Friday (e.g., 9am to 6pm ET or 10am to 7pm ET).
- Basic knowledge of Microsoft Excel and other commonly used Microsoft Office programs.
Preferred Position Requirements
- Bachelor’s degree.
- 2 years of prior experience in creating and selling service contracts
- Customer-centric approach with an understanding in how to provide outstanding customer service while making sound business decisions.
- Completed formal Negotiation training; Ability to negotiate and utilize open ended questions.
- Ability to organize and prioritize workload for themselves and others.
- Ability to clearly, concisely and accurately convey communications.
- Ability to work independently and in groups.
- Ability to work cross-functionally to accomplish goals.
- Ability or aptitude to use various types of databases and other computer software to complete tasks.
- Excellent judgment/decision making skills.
- Strong mathematical skills.
- Ability to communicate to customers over the phone.
- Good interpersonal skills, phone selling skills, problem resolution skills, time management, organizational and multi-tasking skills.
- Strong organization, time, and project management skills
- Familiar with medical device products application and utilization