ITSM Engineer

This program requires US Citizenship

• ITSM Engineer
• Fairmont, WV, or Boulder, CO
• Minimum fully adjudicated Secret and Interim Top Secret clearance

Leidos is seeking an IT Service Management Engineer on the NOAA Cyber Security Center contract. This position will be part the Security Engineering and Operations (SE&O) team. SE&O is responsible for infrastructure and security tools for the NOAA Cyber Security Center as well as supporting 5 Trusted Internet Connection Access Provider (TICAP) sites.

Support Service Management processes and procedures to perform timely incident response and coordinate with functional engineering teams regarding service restoration for critical cybersecurity services.

Work independently to fulfill requests for approved services, including tracking of all request data, ensuring customer satisfaction, and tracking request status through closure.

Create incident tickets when reports of service outage or disruption are received, conduct triage, and where possible take action to restore service. Work with functional engineering teams to ensure timely resolution of all tickets.

Work with functional engineering teams and the Information Systems Security Officer to improve processes and timeliness of incident response and request fulfilment as well as validate processes to meet required security guidelines.

The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the positions responsibilities; the candidates experience, education, and skills; location; travel required; and current market conditions._

1. Medical, Dental, and Vision offerings

2. Weekly Direct Deposit

3. Paid Holidays and Personal Time Off

4. 401(k) with match

5. Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages

6. Pre-Paid Legal and Employee Assistance Programs

7. Northwest Federal Credit Union Membership

8. BB&T @ Work Program

Salary : $40 - $52