Account Services Representative

Start your career as a full-time Account Services Representative at ABC-Amega, Inc.! In this position you will use your skills to support our team and help our clients succeed in resolving A/R challenges while delivering exceptional customer service.

This position is fully remote. Interviewing, training, and working will be conducted remotely in your home.

The Account Services Representative works directly with Accounts Payable Departments to help identify and resolve issues preventing payment of outstanding invoices. Our team members are proactive in uncovering these challenges while many times working directly in our clients’ systems.

We believe in collaborative work environment and have a commitment to a good work/life balance. This position is a fully remote position working eastern standard time hours. ABC-Amega is currently only hiring remote workers who reside in the following states: AZ, FL, LA, NC, NH, NY, OH, PA, SC, TX, VT. Employees who live in Buffalo, NY also have the option to come to our office. Interviewing, training, and working will be conducted remotely in your home and equipment (desktop PC) will be provided to you.

Primary Job Duties

• Work in assigned queue/list and accounts assigned efficiently by meeting productivity and activity goals as assigned; demonstrate the ability to take ownership of assigned accounts
• Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently
• Accurately update our system by using proper codes, typing accurate, detailed, and relevant notes including contact details and any specific details provided during interactions
• Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as needed

Qualifications:

• Multitasking, detail-oriented, motivated and organized.
• Ideal candidate should be strategic and intuitive on understanding the process and knowing what next step to take.
• High School Diploma/GED
• Must have at least one year in a call center setting or working with phones in a professional setting.
• High level of verbal and written communication skills with focus on business acumen.
• Basic math skills
• Microsoft Office experience, especially Excel
• Independent self-starters are preferred.

Compensation:

The salary for this position is $17.00 per hour.

EEO Statement:

ABC-Amega provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status.