What are the responsibilities and job description for the Patient Services Representative position at Evergreen Health Services?
Evergreen Health
At Evergreen, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.
The Patient Services Representative provides all reception, clerical, and organizational support to Evergreen's Behavioral Health department . They will collaborate and support team members to ensure a patient focused approach to care. As part of the Essential Functions for this role, the Patient Services Representative :
Serves as receptionist for the Behavioral Health area, directing clients / patients in the office while handling incoming calls; Provides a positive, welcoming, customer service-oriented experience for the patient
Schedules of all new and existing patients while adhering to proper scheduling procedures and protocols
Manages the scheduling of interpretation services for non-English speaking patients for Evergreen’s primary care facility. Confirms the day prior to appointment.
Checks in / out patients into EMR; Verifies all patient demographics and healthcare personal information
Captures all necessary referral information when receiving new patient referrals from healthcare providers in the community; Identifies co-managed patients
Screens visitors, telephone calls and date stamps incoming medical documentation and paperwork; Routes calls to proper designated area within the practice, and initiate patient requests; Retrieves when requested all packages, deliveries and mailings
Qualified Candidate will have a high school diploma. Must be able to communicate clearly and professionally in writing and verbally with a strong knowledge of medical terminology (preferred). Attention to detail and computer efficiency required. Experience with EMR (Electronic Medical Records) systems strongly preferred. Excellent typing and editing / proofreading skills highly desired. Sensitivity toward cultural diversity, people living with HIV / AIDS and lifestyle and addiction issues essential.
Job Type : Full-time
Required education : HS Diploma or GED
Preferred experience : Working in EMR systems
What Evergreen Health Offers You :
Multiple comprehensive medical health insurance plans for you to choose from
Dental and Vision coverage at no cost to you
Paid Time Off package that equals 4 weeks of time in your first year
403b with a generous company match
Paid parking or monthly metro pass
Professional development opportunities
Paid lunch breaks
