What are the responsibilities and job description for the PATIENT SERVICES REPRESENTATIVE position at People Inc?
Description
Hourly Pay Range : $17-$19
Shift : Monday-Friday Flexible
The Patient Services Representative is a member of the core care team having direct patient contact.
Essential duties include managing processes in the most efficient manner to streamline a
patient’s encounter from beginning to end. Additional responsibilities of this position consist of maintaining broad based knowledge of the care delivery team, exhibiting extensive interpersonal skills, providing general knowledge of benefit coverage as well as internal-external referral processes allowing for the comprehensive facilitation of the patients encounter.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Demonstrates the primary goal of customer satisfaction through positive interaction with the patients, families, and care providers in a respectful, courteous, confidential, and caring
Performs reception duties which include greeting patients, patient registration, and gathers benefit coverage. Educates patient and / or caregiver on the benefit coverage.
Provides patient with receipts for payment, schedules patient appointments and sets up transportation as needed.
Collects co-payments as required.
Obtains patient referrals and prescriptions for all services within the department.
Coordinates external referrals.
Contacts patients, as necessary, to communicate appointment dates and times.
Assumes follow-up responsibility and completion of the internal and external process that includes patient scheduling and the patient’s admission of process into rehab services.
Obtains pre-approval / authorization from insurance company, when required.
Monitors incoming patient information and forwards to appropriate providers and support staff as needed as compliant with HIPAA rules and regulations.
Verifies current insurance information including PCP information, assists in the completion of patient forms, reviews and provides billing information as requested.
Maintains accurate patient attendance records in Electronic Health Record System.
Maintains a thorough understanding of all the technical aspects of the PSR position.
Addresses non-clinical patient concerns in a prompt, courteous and efficient manner, making certain that all issues are documented and resolved approximate to the incident occurrence time.
Attends required in-service programs, including continuing education activities and scheduled meetings as required to maintain accuracy and efficiency in the job duties of a PSR.
Adheres to People Inc. plan-wide policies on patient confidentiality.
Supports changes and new programs to improve patient care, service, and staff morale.
Performs other duties as assigned.
TEAM FUNCTIONS AND RESPONSIBILITIES :
Displays personal motivation by identifying and accomplishing a new professional / personal goal on an annual basis.
Works to incorporate new information / skill and responsibility into
Promotes a positive image of the department and
Initiates and problem solves utilizing available resources within level of
Contributes to a positive work environment by interacting in a courteous, pleasant, and professional manner.
Functions as a member of an interdisciplinary team through utilization of communication skills and
Demonstrates flexibility by understanding different Adapts approach as situations change and accepts changes in the organization and job description requirements.
Supports clinic / agency by accepting additional tasks outside of job description such as special projects, and public education.
Plans time off in advance and manages PTO according to department.
MINIMUM QUALIFICATIONS
High School Diploma / GED
1 year of related experience
Ability to read and write.
Ability to handle multiple tasks simultaneously.
Why People Inc.?
When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving outstanding benefits (generous PTO, PTO buyback, affordable insurances, tuition reimbursement, career mentoring, shift incentives, on-demand pay access and more), consistent schedules and the opportunity to help others move closer to their life goals and dreams. People Inc. is the regions most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one-on-one with people who have disabilities and helping them in all aspects of daily life takes someone who’s dedicated, caring and compassionate – that’s how we treat our employees.
Salary : $17 - $19
