What are the responsibilities and job description for the Service Administrator position at ABC COMPANIES?
Position Description
Title: Service Administrator
Reports to: Operations Manager
Scope: Responsible for providing support services for the Operations Team and Shop personnel.
Pay Range: $33.50 to $38.50 per hour
This information reflects the proposed base salary range for this position based on available data. Minimums and maximums may vary based on location. Individual pay is determined by additional factors including job related skills, experience, applicable education or training and other relevant factors.
Essential Duties and Responsibilities include the following. Other duties may be assigned, as needed:
- Process work orders in ABC Oracle database. Process includes opening/closing work orders, identifying errors and providing support to correct
- Assist in production control and flow, including quality control
- Provide support for customer reporting including producing daily, weekly, monthly and periodic data reporting
- Answer phones and provide customer service to clients and walk-ins
- Assist in customer billing
- Provide assistant to the Office Manager in varied tasks including timekeeping, purchasing and maintaining office cleanliness and order
- Miscellaneous office/clerical tasks
- Embraces and promotes ABC’s customer service philosophy
- Other duties as assigned
Qualifications:
- 2-4 years in an administrative role, preferably in an automotive or production environment
- High School Diploma or equivalent
- Excellent verbal and written communication skills
- Excellent computer skills and proficiency in Microsoft Word, Excel, Outlook and web-based programs
- Database experience, preferably Oracle, is highly desired but not required
- Experience in using office equipment, scanner, copier, fax, etc.
- Customer service background
Skills:
- Strong customer service skills and abilities
- Ability to work in both a team environment and independently
- Ability to be flexible and easily adapt to change and shifts in priorities
- Be able to multi-task
- Strong communication skills and the ability to communicate effectively with all levels within the company, its customers, and vendors
- Ability to interpret policies and procedures and follow directions
- Able to meet deadlines and manage time effectively
- Ability to speak, read and comprehend the English language
Physical Demands:
- Ability to frequently move items weighing at least 10 pounds
- Must be able to remain in a stationary position for long periods of time
- Infrequently positions self and move about in the office area
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, printer, etc.
This job description is subject to change at any time.
ABC Bus Companies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ABC are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ABC will not tolerate discrimination or harassment based on any of these characteristics.
Salary : $34 - $39
