What are the responsibilities and job description for the Service Warranty Administrator position at AutoNation, Inc.?
At AutoNation, doing what’s right by the customer comes standard at 300 locations coast to coast, so it’s no wonder we have served over 10 million happy customers. As a Warranty Administrator, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles. We represent 36 brands in 16 states, so there’s always an opportunity to grow your career as a Warranty Administrator and beyond. Join AutoNation and accelerate as far and fast as your talent and our support can take you.
Position Overview
The Service Warranty Administrator is responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party.
What are the day-to-day responsibilities?
- Process all claims by next business day following RO close date
- Handle and resolve all claim corrections and charge-backs
- Establish and maintain relationships with the manufacturer's designated warranty representatives
- Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
- Analyze problems, identify trends and develop strategies for maximizing claim process
- Flag the technicians for the hours earned on the service they performed
- Check each repair order against the vehicles service history to avoid duplicate claims
- Provide a weekly report to the service manager regarding claim status
- Report any fraudulent manipulation of warranty claims
- Provide parts manager with updated parts listing on a weekly basis
- Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
- Assist service consultants in closing all open warranty RO's
- Assist service consultants and technicians with any warranty questions
- Assist with special projects, audits and reports as requested
- Review and manage all aging schedules and reports
- Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
- Attend warranty training courses as needed
What are the requirements for this job?
- High school diploma or the equivalent
- Ability to effectively communicate verbally and in writing
- Ability to confront and resolve difficult customer service situations
- Demonstrated customer service skills
- Ability to read and comprehend written instructions and information
- General knowledge of automotive parts and vehicle mechanical operations
- Two years of experience in a automotive dealership
- Must have technical aptitude displayed by ASE certification or successful completion of pre-employment test
Acura, Alfa Romeo, Audi, BW, Bentley, Buick, Cadillac, Chevy, Chevrolet, Chrysler, Dodge, Fiat, Ford, GM, GMC, Genesis, Honda, Hyundai, Infiniti, Jaguar, Jeep, JLR, KIA, Land Rover, Lexus, Lincoln, Lotus, Maserati, Mazda, MB, Mercedes Benz, Mercedes-Benz, MINI, Mitsubishi, Nissan, Polestar, Porsche, RAM, Rivian, Rolls Royce, Rolls-Royce, SAAB, Saturn, Scion, SMART, Subaru, Suzuki, Tesla, Volkswagen, Volkswagen, VW, Volvo, Daimler, Stellantis, Renault, Tata, Zhejiang Geely, ZGH,
Company Overview
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
Benefits
Click here to learn more about our Benefits.
Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.
AutoNation is an equal opportunity employer and a drug-free workplace.
