What are the responsibilities and job description for the Customer Retention Specialist position at ABC Company?
Job Description
Job Description
Join ABC Company, a thriving and dynamic organization located in the vibrant city of Austin, Texas, as a Customer Retention Specialist. We are passionate about delivering exceptional service to our valued customers and maintaining long-term relationships. As a full-time, on-site role, this position offers a wonderful opportunity to immerse yourself in a collaborative and supportive working environment, where your contributions are recognized and celebrated. Your primary focus will be on connecting with customers, understanding their needs, and ensuring their continued loyalty to our brand. If you are excited about making a difference and bringing a positive impact to our customer service team, we invite you to apply and be a part of our journey.
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
Customer Interaction : Engage with existing customers to understand their experiences and address any concerns they may have.
Retention Strategies : Develop and implement effective strategies to retain customers and reduce churn rates.
Feedback Collection : Gather customer feedback and relay insights to the appropriate departments to enhance service and product offerings.
Data Analysis : Monitor and analyze retention metrics and use data-driven decisions to improve customer satisfaction.
Relationship Building : Establish and maintain strong relationships with customers to foster loyalty and long-term engagement.
Issue Resolution : Act as a point of contact for resolving customer issues promptly and efficiently.
Requirements
Experience : Minimum of 2 years of experience in a customer service or customer retention role.
Communication : Excellent verbal and written communication skills with a positive and inviting demeanor.
Problem Solving : Strong problem-solving abilities and a proactive approach to addressing customer needs and inquiries.
Relationship Building : Proven ability to build rapport and trust with clients to foster loyalty.
Adaptability : Ability to handle diverse customer situations with patience and professionalism.
Attention to Detail : Strong focus on accuracy and attention to detail in customer interactions and documentation.
Technical Skills : Familiarity with customer relationship management (CRM) software and basic computer skills.
Availability : Willingness to work on-site in Austin, Texas, and flexible with working hours if needed.
