What are the responsibilities and job description for the Dispatcher - Mechanical position at ABC Home & Commercial Services?
Description
Schedule: Monday - Friday (9am - 6pm)
Training Shift: Monday - Friday (8am - 5pm)
Pay: $20 - $23 an hour (based on experience)
This is NOT a remote position, but you may have the opportunity to work from home a percentage of the time after 90 days of training (Hybrid).
HOW YOU'LL MAKE AN IMPACT
As ABC’s Dispatcher, you will receive, schedule, and dispatch emergency and non-emergency customer requests for the Mechanical division during ABC’s regular business hours.
Requirements
WHAT YOU'LL BRING
- Previous scheduling and call center experience preferred.
- Must be able to type at least 30 WPM, proficient in 10-key, and use a phone system.
- Ability to organize and prioritize multiple tasks in a fast-paced environment.
- Ability to communicate well, using excellent interpersonal and communication skills.
- Must be able to adapt quickly in an ever-changing, fast-paced environment.
- High proficiency with emailing, instant messaging, and various electronic devices and applications for effective communication/information sharing.
- Ability to prioritize workload, work under pressure while maintaining composure, and occasionally diffuse escalations.
- Excellent written communication skills, including spelling and punctuation.
- Excellent team player with commitment to company values.
- Proficient in Spanish a plus.
- Ability to sit for long periods of time.
WHAT WE OFFER
- Health, Dental, Vision & Life Insurance
- 401(k) with company matching
- Paid vacation and sick leave (PTO)
- Participation in Profit Sharing Plan
- Lead Now Program for all employees to increase earnings and pay
- Company clubs & committees, and company outings
- Paid trainings and development opportunities
- Tuition reimbursement
- Educational scholarships for employees and family members
- Wellness program, including gym membership
- Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)
WHAT YOU’LL DO
- Answer incoming calls for Mechanical Services (Ex: Plumbing & HVAC).
- Provide timely and accurate information to incoming customer requests. Schedule service appointments.
- Professionally, timely, and effectively communication with customers, technicians, and service managers for all scheduling and dispatching purposes.
- Know, understand and execute the dispatch strategy/plan for each department/service trade.
- Resolve or diffuse customer issues and provide timely feedback to the supervisor regarding service failures or customer concerns.
- Maintain customer records by immediately updating account information.
- Provide timely and accurate information to incoming customer requests.
- Work in partnership with other employees to meet and exceed customer expectations.
- Maintain a positive attitude at all times with customers, fellow employees, and supervisors.
Join Our Team Today:
If you're ready to make your way into a reliable, year-round position with a team that values your work and growth, then ABC Home & Commercial Services is the place for you. Apply now and let's grow together!
ABC is an Equal Opportunity Employer.
Please note that if an offer is extended that we do conduct the following pre-employment screenings: Drug Screen, Physical & Physical Performance Evaluation (PPE). ABC participates in the E-Verify (I-9) program and conducts comprehensive criminal background checks, along with a 7-year Motor Vehicle Report (MVR) review. Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.
As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals. We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company’s operations.
Salary : $20 - $23
