What are the responsibilities and job description for the Client Relations Specialist position at ABC Imaging?
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.
Job Description:
ABC Imaging is looking for a dedicated ON-SITE Client Relations Specialist to become a valuable member of our team at a well-established printing and reprographics company. The ideal candidate will be responsible for meeting the daily printing needs of clients, cultivating positive relationships, ensuring top-notch service delivery, and efficiently coordinating project requirements.
Responsibilities:
- Serve as the primary point of contact for clients, addressing inquiries, providing updates, and resolving issues promptly and professionally.
- Collaborate with clients to understand their printing needs and specifications for various projects, such as proposals, large format printing, and special projects.
- Coordinate project timelines, requirements, and deliverables to ensure on-time and accurate completion.
- Provide expert guidance to clients on best practices for file preparation, color management, and printing options.
- Assist clients in selecting appropriate printing solutions based on their project requirements and budget constraints.
- Work closely with the production team to ensure that client expectations are met, and projects are executed to the highest quality standards.
- Communicate effectively with internal teams to ensure seamless project flow and successful outcomes.
- Proactively identify opportunities to enhance client satisfaction, improve processes, and drive business growth.
- Maintain accurate records of client interactions, project details, and specifications for future reference.
Qualifications:
- Prior experience in a client-facing role within the printing, graphics, or reprographics industry is preferred.
- Strong communication, interpersonal, and customer service skills.
- Proficiency in using software applications for file handling and printing, such as RIP software and layout tools.
- Knowledge of color management, file types, RGB vs CMYK, bleed, trim marks, and printing materials.
- Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
- Detail-oriented with a focus on delivering high-quality service and solutions to clients.
- Familiarity with large format printing equipment and processes is a plus.
- A proactive approach to problem-solving and a willingness to learn and adapt to new technologies and trends in the industry.
