What are the responsibilities and job description for the Client Relations Intern position at Healthcare For the Homeless Inc?
THIS IS A NON-PAID STUDENT LEARNING INTERNSHIP
Overview
The Client and Community Engagement Intern will collaborate closely with the Senior Client Relations Manager (SCRM) to support and execute strategies aimed at fostering connections between our organization and diverse community organizations to establish strategic partnerships. The intern will primarily focus on client engagement, working to cultivate a diverse client base actively involved in agency leadership roles, committees, focus groups, advocacy initiatives, and volunteer opportunities.
Key Role Responsibilities
Client and Community Outreach & Engagement:
- Identify key community groups and stakeholders to strengthen engagement efforts.
- Support the planning and coordination of agency and community events, both virtual and in-person.
- Manage, update, and maintain community engagement databases.
- Assist in recruiting clients for agency events, including focus groups, performance improvement committees, advocacy initiatives, and volunteer opportunities.
- Provide support for bi-weekly Consumer Relations Committee (CRC) meetings and facilitate sessions as needed.
Event Support:
- Assist in planning, coordinating, and promoting client-focused agency events and workshops.
- Provide logistical support for events, including setup, registration, and attendee interaction.
- Support the collection of feedback and administration of post-event surveys to evaluate client and community satisfaction.
Research & Reporting:
- Perform applied research to identify community trends, needs, and opportunities.
- Support the development of reports and presentations highlighting client and community engagement outcomes and impact.
Key Agency Responsibilities
In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment:
- Models and reinforces the agency core values of dignity, authenticity, hope, justice, passion and balance
- Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission
- Performs other duties on an as-needed basis
- Protects clients’ personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations
Knowledge, Experience and Skills
Formal Education and Training
- Students pursuing a bachelor's degree or higher in the field of Public Policy, Urban Planning and Development, Social Impact, Human & Social Services, Community Engagement, Social Work – nonclinical rotation only, Nonprofit Management
Experience
- Experience using Microsoft office software, e.g. Word, PowerPoint
- Experience managing multiple priorities in a quickly changing environment
- Experience working with people with lived experience of addiction, homelessness, or behavioral health issues
- Some experience with project management, a plus
Skills
- Strong writing and interpersonal skills.
- Proactive, organized, and able to work independently.
- Ability to multitask and manage time effectively.
- Builds rapport and relationships and has excellent communication skills.
- Energetic, adaptive, and self-reflective learner.
- Demonstrates empathy and patience in words and actions; continually strengthens these skills.
- Demonstrates self-awareness about one’s own perspective and biases; seeks to become more open.
Health Care for the Homeless is an equal opportunity employer and is committed to racial equity and inclusion. We make a particular effort to recruit and promote Black, Indigenous and People of Color (BIPOC) for open positions. BIPOC, LGBTQIA individuals, people with disabilities, and people with other marginalized identities are encouraged to apply.
