What are the responsibilities and job description for the Dispatcher position at ABC Plumbing, Sewer, Heating, Cooling and Electric?
Job description
ABC Plumbing, Sewer, Heating, Cooling and Electric is one of the top-rated residential service providers in the Chicagoland area and surrounding suburbs. ABC is looking to bring in a new Dispatcher who enjoys working in a fast-paced team environment and delivers exceptional service. Our family owned and operated office, located in Arlington Heights, IL, has an opening for a Dispatcher who has at least 2 years of customer service experience.
EVENING POSITION
MID SHIFT & WEEKEND POSITION AVAILABLE.
Responsibilities:
- Evaluate service calls and assign the best technician to each service appointment
- Embrace change and adapt effectively
- Communicate important information to technicians to ensure they have the best opportunity to service customers efficiently
- Coordinate with customers throughout the day to ensure they are fully updated with technician’s availability
- Work with proprietary and Microsoft systems to perform dispatching functions
- Organizing call counts and technician availability to ensure customers are serviced effectively
- Coordinating with Field Service Managers on availability and scheduling of technicians as well as successes throughout the day
Check out what we offer:
- Up to $250/Week in Bonus
- Paid holidays & vacations
- Ongoing training, support, mentorship, & education
- Daily & Weekly Bonus Structures up to $250 weekly!
- Growth opportunities – we promote from within!
- Fantastic company events for you & your family
Requirements:
- At least 2 years of Customer Service experience (Required)
- 1 year of dispatching (Preferred)
- Excellent communication skills
- Strong sense of urgency, highly driven and motivated
- Ability to multi-task and adapt to changes simultaneously
- Positive outlook and proactive approach to tasks
- Must be able to work nights and weekends when applicable
- Must be able to pass a pre-employment drug screen and background check
- Microsoft proficient
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
Schedule:
- 8 hour shift
Experience:
- Dispatching: 2 years (Preferred)
Work Location: In person
Salary : $19
