What are the responsibilities and job description for the IT Operations Analyst (952) position at ABC® Supply Co. Inc.?
ABC Supply is North America’s largest wholesale distributor of exterior and interior building products.
ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.
The IT Operations Analyst is responsible for provisioning, installing, upgrading, configuring and maintaining third party applications along with production and non-production environments. He/she is the technical SME for those third-party SaaS applications. Will also be responsible for supporting the IT Service Operations Manager in documenting, updating, and publishing key processes and documentation.
Responsibilities:
Ideation Phase
- Build and prepare prod and non-prod environments based on project needs, including data integrity and integrations.
- Collaborate with the Product Owner and Architect to determine required updates/patches for third party applications (OnBase, BillTrust, eDelivery, Vendavo, etc.).
- Ensure data integrity and quality in each environment.
- Evaluate existing monitoring tools and recommend new, potential tools (PTRG, Dynatrace, JAMs, Application Insights, etc.).
- Regularly work with the IT Operations Services team manager to plan and document key goals, objectives, and initiatives for the Service Operations function.
- Support the IT Operations Services team manager with coordination efforts within the team and other teams (both internal and external).
- Document, update and publish environment inventory, availability and schedule.
Project Delivery Phase
- Deploy, install, upgrade and configure third party applications in all ABC Supply owned environments.
- When applicable, coordinate with the Managed Service Partner for configurations and technical details for non-ABC accessible environments.
- Ensure QA, UAT and Training environments are available in a timely manner (including data integrity and integrations).
- Manage prod and non-prod environments, including overseeing deleting/updating outdated environments and ensuring data is updated proactively.
- Implement automation scripts (SQL) for environment provisioning and deployment.
- Maintain the required inventory of test environments, including deleting/updating outdated environments.
- Maintain the required inventory of tools for the practice.
- Support coordination efforts with other project teams and vendors.
- Maintain and document third party applications details (such as last update, configuration details) in APM.
- Create and document any required change management documentation to support the team prior to deployment.
Pilot / Rollout / Post-Production Phases
- Participates in the 24x7 on call support rotation once every 6 weeks.
- Continually look for opportunities for automation and improvement for prod and non-prod environment management.
- Provide reporting and analysis on service, usage, and availability reports of supported applications.
- Attend Change Management meetings, document requests/updates/feedback and communicate impacts to the team accordingly.
- Document and publish required documentation for supported applications.
- Analyze data and generate reports of the performance of service operations functions.
Education/Experience Requirements:
- Bachelor’s degree in computer science or related field.
- Minimum of 3-5 years of professional experience.
- Ideal candidates will have experience analyzing, supporting, and troubleshooting Enterprise Applications.
- Candidates should have excellent written and verbal communication skills and comfortable communicating with all levels of the organization.
- Candidate should operate autonomously requiring little direction from the IT Service Operations Manager on daily tasks.
Benefits may include:
- Health, dental, and vision coverage - eligible after 60 days, low out of pocket
- 401(k) with generous company match - eligible after 60 days, immediately vested
- Employer paid employee assistance program
- Employer paid short term and long term disability
- Employer paid life insurance
- Flex spending
- Paid vacation
- Paid sick days
- Paid holidays
Equal Opportunity Employer / Drug Free Workplace
ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.
