What are the responsibilities and job description for the Dispatcher position at ABE Networks?
Description
You Are:
- A trustworthy individual. You love to take care of people and thrive in a collaborative environment. The concept of white-glove care is a standard you can deliver day in and day out to be the backbone of our Operations team.
You Have:
- A passion for customer service and excellent communication skills to ensure smooth coordination between our technicians and clients. Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards. A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ.
Your Location:
- Our Office: 12250 Wilkins Ave Rockville, MD 20852
- Your Clients: High-End Homes in the MD/VA/DC area
Your Schedule:
- Full Time (40hrs/Wk)
- Mon-Fri from 7:30am to 4:30pm
Your Manager:
- David, General Manager
A.B.E. Networks' Core Values
- Stronger Together
- Design-Led Innovation
- Enduring Relationships
- Collaborative Expertise
- White-Glove Service
- Transparency & Trust
- Holistic Solutions
- Uncompromising Quality
- Seamless User Experience
Your Contribution to A.B.E. Networks:
Client Facing:
- Client Interaction: Phone, Email, Text
- Scheduling Mastery: Evaluate and schedule work orders
- Communication Hub: Interface with clients and techs for scheduling
Internal Facing:
- Daily Coordination: Ensure techs are on schedule and on track.
- Documentation & Support: Billing, Inventory, Procurement
- Expedite: Efficiently move the issue through various departments
A.B.E. Networks' Contribution to You:
- $50k to $75k/yr – Yup!
- 401k w/ up to 4% Match (after 1yr)
- Paid Holidays: 6 Days/yr
- Company Cell Phone or Stipend
- PTO: Year 1: 7 days, Year 2: 10 days, Year 3 : 15 days
- Life Insurance Policy ($100,000) and a Long-Term Disability
About A.B.E. Networks
Founded 1991, A.B.E. Networks is the Washington D.C. Metro area’s premier source for custom design and integration of audio/video entertainment systems, whole home automation, lighting shade control, energy monitoring, network data, and integrated security systems. We offer a variety of services for your home and office, including system design, structured wiring, custom installation, and maintenance of your electronic systems.
Salary : $50,000 - $75,000