What are the responsibilities and job description for the Small Group Journeys Travel Consultant position at Abercrombie & Kent USA?
Position Summary
The Small Group Journey Travel Consultant is responsible for selling all Abercrombie & Kent group programs.
Responsibilities and Accountabilities
- Meet or exceed established sales goals
- Assist guests and Travel Advisors with all group programs, pre/post accommodations, upgrades and limited custom extensions in combination with the group program
- Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
- Maximize conversions by following up on Option bookings in established timeframe
- Demonstrate competency of product knowledge
- Meet or exceed established A&K Sales & Service standards
- Collaborate with Sales Assistants to ensure booking details are finalized in a timely manner
- Collaborate with Documentation team to ensure seamless transition and continuity related to sales and documentation
- Collaborate with all other internal departments to facilitate booking process and sales
- Maintain up to date knowledge of current product offerings by attending regularly scheduled department meetings and training/product briefing sessions
- Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained
- Make recommendations for process, procedure and technology improvements
- Sales projects as determined by management
Skills and Abilities
- Excellent verbal and written communication skills with an emphasis on telephone sales
- Detail oriented with excellent organizational skills and ability to multitask
- Strong geographic, destination, cultural and world affairs knowledge
- Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies
- Good judgment and problem-solving skills
- Ability to work in a team environment
- Excellent inter-personal skills
- Must be able to read/write/speak in English
- Foreign language skills preferred
Education and Experience
- Associate or bachelor’s degree preferred or equivalent job experience
- High School diploma required
- Two years travel industry experience preferred
- Sales experience preferred
- Knowledge of world geography preferred
Special requirements
- Evening, weekend and approved overtime may be required
- International travel may be required (and maintain a current passport)
- A&K offers a large portfolio of competitive benefits to all eligible, fulltime employees including a sales incentive plan. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts through use of an IATAN Travel Professional card. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with generous company match.
