IT Support Specialist

Job Title : IT Support Specialist

Job Overview :

The IT Support Specialist is responsible for providing technical assistance and support to end-users within the organization. This role involves diagnosing and resolving technical issues, configuring hardware and software, and assisting users with IT-related problems. The IT Support Specialist plays a crucial role in ensuring the smooth operation of IT systems and enhancing user satisfaction through exceptional customer service.

Key Responsibilities :

• Technical Support :
• Provide technical support to end-users via phone, email, or in-person.
• Diagnose and resolve hardware, software, and network issues promptly and effectively.
• Escalate complex technical problems to appropriate teams for resolution.
• Hardware and Software Configuration :
• Install, configure, and maintain computer systems, laptops, printers, and other hardware devices.
• Install and update software applications, ensuring proper functionality and compatibility.
• Set up and manage user accounts and access permissions.
• User Training and Documentation :
• Assist users with basic IT training, helping them become proficient in using software applications and IT resources.
• Create and maintain documentation for common IT issues and resolutions, FAQs, and user guides.
• Hardware and Software Inventory :
• Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.
• Monitor stock levels and initiate procurement processes for new IT equipment and supplies.
• Remote Support :
• Provide remote support to off-site users, resolving technical issues through remote desktop tools and phone support.
• Ensure remote users have secure and stable connections to company resources.
• Collaboration and Communication :
• Collaborate with IT teams and vendors to resolve technical issues and implement solutions.
• Communicate effectively with end-users, explaining technical solutions in a clear and understandable manner.

Qualifications :

Attributes :